Sr. Manager - Program Operations - Copay

United Biosource Corporation

8d•Remote

About The Position

As leaders in the pharmaceutical support industry, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding journey with UBC! Grow while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! Provide senior managerial duties overseeing the appointed coordinating center projects by overseeing the facilitation, managing, informing, training and recruiting of employees. This Sr. Manager role will manage the design and implementation and account management of copay assistance programs for several specialty pharmaceutical programs.

Requirements

Bachelor’s Degree required, advanced degree preferred
Experience in program design and implementation & account management of 3 Party Manufacturer Copay Programs required
Proven administrative experience in customer service related field
Previous management experience related to customer service - direct management experience of copay programs for specialty pharma preferred
Computer skills with specific aptitude in Microsoft Office

Responsibilities

Oversight of appointed coordinating center projects to meet company objectives
Ensure that all managers and associate managers are fully able to provide support to the associates who conduct incoming calls from the patients and the healthcare providers with the utmost customer service
Provide on-going analysis and evaluation of the effectiveness of appointed projects
Provide overall management and leadership of appointed projects
Serve as a client contact with external entities related to the project
Oversee appointed coordinating center managers for projects to ensure calls are made and support the escalation process
Provide managers with any issues or follow-up activities that need to occur with clients, participants within a project and/or employees in regards to daily responsibilities
Ensure that the managers have the tools to ensure customer satisfaction
Support efforts to deliver materials that are sponsor-authored instruction to ensure documentation of calls are accurate and concise
Support the appointed Project Manager in the creation of SOPs, project specific procedures and training materials
Support the appointed Project Manager in the creation and building of portal designs and other electronic data capture solutions
Ensure the projects are scalable for the current and future term
Assist business development with request for proposal information, call center expertise, and budget preparation
Other duties as assigned by the Senior Director, Operations and as determined by UBC SOPs.