Program and Operations Manager

City of Richmond•Richmond, VA

15h•Onsite

About The Position

The Department of Justice Services is seeking a highly qualified, enthusiastic individual who wants to make an impact on the city and our community, to fill the position of Programs and Operations Manager for Financial and Administrative Services. Joining this dynamic team requires a progressive thinker who can lead a team of highly functioning professionals who are consistently motivated to serve internal and external customers and deliver effective solutions. This class aids the department Director, Deputy Chief Administrative Officer for Human Services, or the Chief Administrative Officer in setting the strategic direction and management oversight of all Financial and Administrative operations, to include: Budget; Financial Reporting; Accounts Payable and Receivable; Payroll; Grants; Procurement; Human Resources; Additionally, this position ensures implementation of Mayoral and City Council goals, policies, and performance expectations. The incumbent will oversee a major division and serve as a second level manager reporting directly to the Department Director. This position is essential to the department's operations and will play a critical role in planning, organizing and coordinating complex project activities related to delivering quality internal support functions to achieve success in the provision of services to our clients and other members of the Richmond community. The incumbent will make interpretive decisions on behalf of the organization regarding the means for executing the goals established by the Director, subject to available technology and resources. Such interpretive decisions provide context for the work to be accomplished by the staff members supervised.

Requirements

Bachelor's degree in business administration, public administration, or field directly related to assignment
Ten years of progressively responsible related experience that includes significant management and supervisory experience
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.
A valid driver's license with a satisfactory driving record.

Nice To Haves

Skilled in communication, presentations, customer service, conflict resolution, leadership, team building, research budgeting, and record keeping.
Ability to interpret legislation, develop legislative impact statements.
Extensive knowledge of budgeting and financial management best practices
Extensive knowledge in grants management, local, state and federal.
Extensive knowledge in strategic planning and operational performance management
Extensive knowledge of best practices in human resources functions such as recruitment, employee relations, progressive discipline, and employee performance
Ability to work independently or on a team, use sound judgement, and adapt to change.
Ability to problem-solve, think critically, and lead with integrity and professionalism.
Excellent oral and written communication skills.

Responsibilities

Supervise and provide oversight of the daily operations of the Finance and Administration Team
Serving as a member of the department’s Executive Team, provide organizational management and oversight
Oversee financial analysis and provide guidance / decision-making related to expenditures and revenue.
Assist the Director in overseeing employee relations, including conflict resolution, operational performance management, and disciplinary processes.
Engage with departmental leadership and the City Attorney’s Office in contract management
Provide budget management, review and analysis and make recommendations to executive leadership
Liaise with outside departments such as Mayor’s Office, Office of the CAO, Human Resources, the City Attorney’s Office, Department of Budget & Strategic Planning, Finance, and the Office of the DCAO for Human Services on matters relevant to areas of service
Provide executive input, and operational oversight of all strategic planning, performance management, and process improvement efforts