Sr Manager Omnichannel Fraud

Academy • Katy, TX

5d • Onsite

About The Position

Academy Sports + Outdoors is seeking a Sr Manager Omnichannel Fraud to lead its omnichannel fraud operations and a team of fraud analysts responsible for protecting digital transactions across order placement, payment, and fulfillment channels. The role sets strategy for fraud decisioning, authentication, risk assessment, and chargeback management while balancing loss prevention with a seamless customer experience. Using transaction data, behavioral insights, and emerging fraud trends, the manager identifies opportunities for automation and efficiency and advises on business initiatives and platform changes as Academy’s omnichannel business evolves.

The position partners with Loss Prevention, Customer Care, Store Operations, Logistics, Finance, Product, Engineering, other business teams, payment partners, and fraud technology providers to establish consistent fraud prevention and verification practices, reduce financial risk, and support secure customer transactions. Regular in-office attendance is required.

Requirements

• Bachelor’s degree in a relevant field or equivalent related experience.
• At least 8 years of people leadership experience in eCommerce, retail, fraud, accounting, or finance.
• Experience leading, coaching, and developing high-performing teams.
• Strong knowledge of eCommerce fraud, payment risk, authentication, chargebacks, and omnichannel fulfillment.
• Ability to analyze complex data and translate insights into business decisions.
• Understanding of financial measures and their impact on business performance.
• Strong problem-solving skills, including the ability to identify system and process issues.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to influence cross-functional partners and drive results without direct authority.
• Strong organization, delegation, and change management skills in a fast-paced environment.
• Team-first attitude and willingness to step in wherever needed.
• Ability to follow company work hours, policies, procedures, safety rules, and professional standards.
• Acceptable level of hearing and vision to perform job duties.

Responsibilities

• Lead Academy’s omnichannel fraud operations and a team of fraud analysts protecting digital transactions across order placement, payment, and fulfillment.
• Set strategy for fraud decisioning, authentication, risk assessment, and chargeback management while balancing loss prevention and customer experience.
• Use transaction data, behavioral insights, and emerging fraud trends to identify opportunities for automation and efficiency.
• Advise on new business initiatives and platform changes to help protect the business as its omnichannel operations evolve.
• Partner with internal business teams to build consistent fraud prevention and verification practices.
• Work with payment partners and fraud technology providers to reduce financial risk and support secure customer transactions.
• Lead, coach, and develop a high-performing team.
• Identify system and process issues and drive results with cross-functional partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager