Sr Manager Omnichannel Fraud

Academy Sports + Outdoors • Katy, TX

6d • Onsite

About The Position

The Sr Manager Omnichannel Fraud leads Academy’s omnichannel fraud operations and guides a team of fraud analysts responsible for protecting digital transactions across order placement, payment, and fulfillment channels. The role sets strategy for fraud decisioning, authentication, risk assessment, and chargeback management while balancing loss prevention with a seamless customer experience.

Using transaction data, behavioral insights, and emerging fraud trends, the role identifies opportunities to improve automation and efficiency. It also advises on new business initiatives and platform changes to help protect Academy as its omnichannel business evolves.

The position partners with Loss Prevention, Customer Care, Store Operations, Logistics, Finance, Product, Engineering, and other business teams to build consistent fraud prevention and verification practices. It also works with payment partners, fraud technology providers, and other external teams to reduce financial risk and support secure customer transactions. Regular in-office attendance is required.

Requirements

• Bachelor’s degree in a relevant field or equivalent related experience.
• At least 8 years of people leadership experience in eCommerce, retail, fraud, accounting, or finance.
• Experience leading, coaching, and developing high-performing teams.
• Strong knowledge of eCommerce fraud, payment risk, authentication, chargebacks, and omnichannel fulfillment.
• Proven ability to analyze complex data and translate insights into business decisions.
• Understanding of financial measures and their impact on business performance.
• Strong problem-solving skills, including the ability to identify system and process issues.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to influence cross-functional partners and drive results without direct authority.
• Strong organization, delegation, and change management skills in a fast-paced environment.
• A team-first attitude and willingness to step in wherever needed.
• Regular in-office attendance.
• Acceptable hearing and vision to perform job duties.
• Ability to follow company work hours, policies, procedures, safety rules, and professional standards.

Responsibilities

• Lead Academy’s omnichannel fraud operations.
• Guide, coach, and develop a team of fraud analysts responsible for protecting digital transactions across order placement, payment, and fulfillment channels.
• Set strategy for fraud decisioning, authentication, risk assessment, and chargeback management.
• Balance loss prevention with a seamless customer experience.
• Use transaction data, behavioral insights, and emerging fraud trends to identify opportunities for automation and efficiency.
• Advise on new business initiatives and platform changes to protect Academy’s evolving omnichannel business.
• Partner with internal business teams to build consistent fraud prevention and verification practices.
• Work with payment partners, fraud technology providers, and external teams to reduce financial risk and support secure transactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior