ODM Sr Quality Manager
About The Position
The Sr. Manager, ODM Quality leads the global ODM Quality strategy for Corning’s Optical Communications business, translating customer and business needs into scalable quality systems that support growth and operational excellence. The role partners across functions to shape evolving ODM models and owns quality performance, customer relationships, escalations, and global team capability. The leader establishes the quality vision, operating model, organizational structure, and capability roadmap; represents quality in ODM initiatives and strategic customer engagements; and integrates quality objectives into business growth and operational plans. The position also develops global governance for ODM partners, including standards, qualification and oversight processes, risk management, performance monitoring, executive reviews, and continuous improvement. The role serves as the senior quality escalation leader for ODM-related customer issues, leading responses to significant concerns, field quality events, product performance issues, and business-critical escalations. It also ensures that Voice of Customer requirements inform product specifications, manufacturing controls, validation criteria, product roadmaps, development, NPI, qualification, and lifecycle management.
Requirements
- Bachelor’s degree in engineering, Manufacturing, Quality, or a related technical discipline.
- 15 or more years of progressive leadership experience in Quality, Engineering, Manufacturing, or Product Quality Assurance.
- Significant experience leading global quality organizations and developing people leaders.
- Demonstrated success managing contract manufacturers, ODMs, EMS providers, or complex global supply networks.
- Deep understanding of customer quality management, product quality assurance, supplier quality, and quality systems.
Nice To Haves
- Master’s degree in Engineering, Business, or a related field.
- Six Sigma Black Belt or equivalent advanced quality certification.
- Experience supporting hyperscale data center, telecommunications, optical communications, or high-tech manufacturing industries.
- Experience leading global quality transformation initiatives and digital quality programs.
Responsibilities
- Develop and deploy a global ODM Quality strategy aligned with Division and Business priorities.
- Establish the long-term quality vision, operating model, organizational structure, and capability roadmap for ODM quality management.
- Represent quality leadership in ODM business initiatives, strategic customer engagements, and leadership reviews.
- Integrate quality objectives into business growth strategies, operational plans, and customer engagement models.
- Establish global governance frameworks, quality requirements, scorecards, and performance management systems for ODM partners.
- Define standardized processes for ODM qualification, oversight, risk management, performance monitoring, and continuous improvement.
- Lead executive-level quality reviews with ODM partners and drive accountability for performance, improvement actions, and strategic initiatives.
- Ensure ODM operations align with Corning quality standards, customer requirements, and regulatory obligations.
- Anticipate emerging risks and implement mitigation strategies across the ODM network.
- Build executive relationships with strategic customers and serve as the senior quality escalation leader for ODM-related issues.
- Lead resolution of significant customer concerns, field quality events, product performance issues, and business-critical escalations.
- Partner with Commercial and Business leaders to strengthen customer confidence and improve customer satisfaction.
- Drive customer-focused quality strategies that improve responsiveness, performance, and long-term business partnerships.
- Establish processes to translate Voice of Customer requirements into product specifications, quality requirements, manufacturing controls, and validation criteria.
- Partner with Product Line Management and Technology organizations to incorporate customer expectations into product roadmaps and quality architecture strategies.
- Ensure quality engagement throughout product development, NPI, qualification, and lifecycle management.
- Advocate for customer requirements in business, engineering, and operational decision-making.
Benefits
- Company-wide bonuses and long-term incentives.
- Company-paid pension benefit with fixed contributions.
- 401(k) savings plan with matching contributions.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Paid parental leave.
- Family building support.
- Fitness benefits.
- Company-paid life insurance.
- Disability benefits.
- Disease management programs.
- Paid time off.
- Employee Assistance Program (EAP).
- Recognition program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
