Sr Manager, New Equipment Field Ops Support

Otis•Florence, SC

8d•Remote

About The Position

Otis Americas has an opening for a Sr Manager, New Equipment Field Ops Support – Support for New Equipment Traction Products. This position will be responsible for field support for GeN2 & Traditional installation & adjustment activities for Otis North America operations. This position can be based remote with the willingness to travel 40-50% throughout the Americas (U.S. and Canada) to support new construction and modernization projects.

Requirements

10+ years elevator field experience
5+ years managing construction / Mod installations
GCS & E2 Controls experience
Compass experience
Excellent interpersonal and leadership skills
Must be able to communicate effectively with wide variety of people with diverse backgrounds of all levels and disciplines
Excellent oral and written communication as well as presentation skills
Windows computer knowledge and document creation skills.
Project management / project lead experience
Must be able to facilitate change
Must possess a valid passport.
Work Authorization: Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Responsibilities

Provide field engineering support for field hardware & software issues on GeN2 & other Traction Products.
Provide technical engineering assistance for startup and adjusting issues on GeN2 & other Traction Products.
Drive GeN2 installation efficiency improvements.
Provide after installation product support.
Interface with OSC field engineering for similar product issues. (GCS-M & RMH controllers, door operators, drives, etc.)
Assist on field turn backs on GeN2 & other Traction Products and on resolution with the Florence factory.
Work closely with CLC engineering on design changes, and product upgrade instructions.
Work with new product development teams to develop documentation, training, & support for new and optimized equipment.
Point of contact for field personnel with code questions.
Work with software engineers to develop and implement new features.

Benefits

401(k) plan that includes generous company match and a separate automatic retirement contribution
Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
Three weeks paid vacation and paid company holidays
Paid sick leave
Employee assistance and wellness incentive programs
Life insurance and disability coverage
Voluntary benefits, such as legal, pet, home, and auto insurance
Birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Peer recognition and service anniversary awards, as well as spot performance bonus opportunities