Field Ops Manager

Jetson Home•Burbank, CA

2d•$115,000 - $135,000•Onsite

About The Position

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better. Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable. We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done. We are looking for an extremely motivated and passionate HVAC professional with field operations management who would like to be a part of an exciting new company looking to fight climate change through disrupting the residential HVAC industry. This marks our expansion in the California market with our second branch in Burbank. The Field Operations Manager is responsible for ensuring that the HVAC installation teams are fully supported and equipped to perform their work safely, efficiently, and to the highest quality standards. This role bridges field operations and leadership, with a focus on readiness, resource allocation, and real-time problem-solving to drive team success. As we continue to iterate the processes and procedures that ensure the highest installation quality and efficiency, this role will play an integral role by contributing to the knowledge base.

Requirements

Proven experience as an HVAC install team member and team lead.
5+ years in a management role, overseeing field teams.
Strong knowledge of HVAC systems including heat pumps.
Ability to lead, coach, and motivate field personnel.
Ability to read blueprints and schematics.
Familiarity with building codes and regulations.
Excellent English communications and customer service skills.
Proficiency with scheduling software, mobile work apps, field management tools and general business tools expertise.
Valid driver’s license and clean driving record.
Excellent problem-solving and organizational skills.

Nice To Haves

HVAC NATE and Section 608 certification preferred.

Responsibilities

Ensure daily readiness of field teams by coordinating tools, equipment, vehicles, parts, and job documentation.
Act as the primary liaison between the field crew and internal departments such as logistics, procurement, and scheduling.
Conduct site visits to provide support, coaching, and quality assurance for active installation projects.
Monitor and enforce company safety standards and ensure compliance with local codes and regulations.
Identify operational obstacles and work proactively to resolve issues that impact field productivity or installation timelines.
Conduct pre-installation walkthroughs to ensure all project parameters
Maintain an up-to-date understanding of the staffing needs based relevant business inputs.
Train and mentor field technicians to improve workmanship, efficiency, and customer service.
Review completed installations to ensure quality standards and customer expectations are met or exceeded.
Support warranty and rework investigations and help implement corrective action plans.
Provide performance feedback and assist with evaluations of field team members.
Collaborate with senior leadership to develop and refine operational procedures and best practices.