Sr Associate, Service Ops Support
About The Position
Otis Elevator Company is searching for a highly motivated Service Ops Support team member to provide support to the Service business. The Service Ops Support team member will support efficiency, cost containment, and customer satisfaction. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.
Requirements
- High school diploma or equivalent required
- Ability to work in a highly team-oriented and dynamic environment
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal customers
- Need to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
- Strong leadership skills and goal-orientated with strong time management and organizational skills
Nice To Haves
- bachelor’s degree preferred
Responsibilities
- Support field ops managers, supervisors, mechanics allowing them to spend time in the field.
- Return Authorization (RA) management; Track open RA's
- EH&S Tracking, Download & distribute EH&S compliance reports
- PUI Management and Reporting
- Maintain fleet inventory (driver changes, pickups, etc)
- Field support (Gas cards, registrations, pin #'s, etc)
- Request Permits with local AHJ
- Required visit / Require hours tracking
- Attend daily supervisor huddles/weekly ops meetings.
- Pull/format applicable reports and Distribute
- Duty Roster Management (Salesforce); Load overtime coverages, Assign units to routes, route adjustments
- Maintenance system updates
- Create PO’s, resolve PO issues
- Uniform orders
Benefits
- Employee Scholar Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
