Sr Associate, Service Operations Support
About The Position
Otis Elevator Company is searching for a highly motivated Service Ops Support team member to oversee coordination of activities for the Service business. The Service Ops Support team member will ensure efficiency, cost containment, and customer satisfaction. This role is crucial in supporting field operations managers, supervisors, and mechanics, allowing them to focus more on field-based tasks. The position involves managing administrative and operational tasks that are vital to the smooth functioning of the Service business, including documentation, scheduling, safety protocol tracking, cost management, and customer billing.
Requirements
- High school diploma or equivalent required
- Ability to work in a highly team-oriented and dynamic environment
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Need to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
- Strong leadership skills and goal-orientated with strong time management and organizational skills
Nice To Haves
- bachelor’s degree preferred
Responsibilities
- Manage field focused tasks supporting field ops managers, supervisors, mechanics allowing them to spend time in the field.
- Support Operating Territory billable and non-billable repair documentation and scheduling based on contractual requirements.
- Support the team in tracking safety protocols including monthly minutes, accident filing, and coordinating follow up on safety testing requirements.
- Ensure that material and labor cost align with monthly targets.
- Manage customer billing to include tracking sales/margin and assist in inventory review and cleanup.
- Report on performance to estimate on elevator repairs and distribute to appropriate parties as needed.
- Enter and open purchase orders, track error status and accrual clean up, and resolve vendor issues.
- Perform iPhone Application system data management.
- Organize warehouse audits, inventory, and shipping.
Benefits
- Employee Scholar Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
