Sr Manager, New Equipment Field Operations - Southwest
About The Position
Otis Elevator Company is seeking a highly motivated New Equipment Field Operations Manager to provide direction, support, and leadership for New Equipment Field Operations in the Southwest. The role oversees new equipment installation performance, quality, safety, technical support, and customer issue resolution across the designated territory. It requires travel of 75–85% within California. The position provides technical direction to field operations staff, supports large bids, develops the operations team, monitors field tests and inspection reports, and works with construction superintendents, constructors, and adjusters to resolve product-performance issues. The manager also drives compliance with company processes and safety requirements and ensures installations are completed to customer satisfaction and within a reasonable timeframe. Otis describes this as a long-term employment opportunity with the world market leader in a crisis-proof industry. The company offers a comprehensive benefits package, including retirement contributions, medical coverage, paid leave, insurance, adoption assistance, tuition reimbursement, and performance recognition opportunities.
Requirements
- High school diploma or equivalent required.
- Experience working with field-level associates required.
- Leadership experience required.
- Ability to work in a highly team-oriented and dynamic environment.
- Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
- Self-motivated ability to manage multiple simultaneous projects and responsibilities.
- Comfort working in a technical environment using Microsoft-based computer software.
- Strong leadership, goal orientation, time management, and organizational skills.
- Knowledge of and strict adherence to company EH&S policies and processes.
Nice To Haves
- Bachelor’s degree preferred.
- Five or more years of elevator industry experience or experience leading technicians in a similar industry preferred.
- Management experience is a plus.
Responsibilities
- Drive performance to estimate in branch offices.
- Ensure adherence to the Sales Installation Process (SIP).
- Ensure branches comply with CPM17 and GS110 policies.
- Drive the new equipment quality of operations (QOP) callback rate.
- Ensure kickoff meetings are held and target hours are assigned before projects start.
- Provide ongoing training, development, and leadership to the new equipment operations team.
- Provide technical direction to field operations staff and participate in large bids.
- Be responsible for the quality of all new installations in the designated territory.
- Investigate and resolve critical customer issues involving Otis and non-Otis products.
- Report and present recommendations regarding product designs and performance requirements.
- Monitor field tests, first inspections, and data reports.
- Consult with construction superintendents, constructors, and adjusters about product-performance problems.
- Proactively assist the region with malfunctioning equipment.
- Assess complaint patterns and determine solutions so projects are completed satisfactorily and within a reasonable timeframe.
- Drive a territory-wide safety culture through communication, discipline, recognition, and training.
- Ensure compliance with safety requirements, including daily JHAs, hoisting and rigging plans, critical-step process audits, FSEs, and FPAs.
Benefits
- 401(k) plan with company match and a separate automatic retirement contribution.
- Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents, beginning on the first day of employment.
- Three weeks of paid vacation and paid company holidays.
- Paid sick leave.
- Employee assistance and wellness incentive programs.
- Life insurance and disability coverage.
- Voluntary legal, pet, home, and auto insurance.
- Birth/adoption and parental leave benefits.
- Adoption assistance.
- Tuition reimbursement program.
- Peer recognition and service anniversary awards.
- Spot performance bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
