Sr. Manager, Marketing Operations

YMCA Of Greater Seattle • Seattle, WA

1d • Hybrid

About The Position

The Sr. Manager, Marketing Operations advances the YMCA of Greater Seattle’s mission by providing disciplined project management and implementation support for Marketing & Communication (MarCom) work across the organization. The role translates strategy and direction from senior MarCom leadership into coordinated action, practical plans, clear calendars, reliable workflows, timely delivery, and implementation support. It combines planning and coordination with hands-on work when needed to keep priorities moving, such as building draft frameworks, organizing and editing stakeholder contributions, preparing implementation materials, and posting approved content through established platforms.

The position helps make MarCom work visible, coordinated, and complete by structuring projects, coordinating contributors and timelines, documenting next steps, following up on decisions, identifying blockers, and improving operating practices. Potential areas of focus include coordinating marketing and communication requests from the Financial Development team, supporting internal communication priorities, coordinating the organization-wide social media calendar and social media managers, and providing MarCom operations improvement and general communication support.

The role works in a professional office environment with a hybrid arrangement requiring at least two days at the Downtown Association Office or other YMCA of Greater Seattle sites as needed. It is a full-time, Monday-through-Friday position, with hours of 8:30 a.m. to 5:00 p.m. Occasional evening and weekend work may be required. Travel is primarily local during the business day, with some out-of-area and evening or overnight travel possible. The position also carries responsibility for ensuring staff are screened, trained, supervised, and accountable to the organization’s abuse risk management standards.

Requirements

• Bachelor’s degree in marketing, communication, business, project management, or a related field; equivalent education, training, or experience will be considered.
• 6–8 years of experience in project management, marketing operations, creative operations, campaign management, communication, or related work.
• At least 2 years of corporate communication experience.
• Experience managing and implementing multiple marketing or communication projects involving stakeholders, deadlines, changing priorities, and practical production needs.
• Strong organization and attention to detail, with the ability to create practical structure in unclear situations.
• Ability to move work forward through careful planning, clarifying ownership, identifying blockers, supporting timely decisions, and completing hands-on implementation steps as needed.
• Clear written and verbal communication skills, including communicating status updates, risks, tradeoffs, and next steps.
• Experience using project management, workflow, planning, content calendar, social media management, or collaboration tools.
• Collaborative communication and teamwork skills, including working effectively with MarCom teammates, stakeholder partners, and executive leaders through clear, professional updates and briefings.
• Ability to work independently and collaboratively, with sound judgment and discretion.

Nice To Haves

• At least 2 years of experience with the YMCA, other youth-serving organizations, and/or other nonprofit organizations.
• Experience supporting social media programs, content calendars, training coordination, platform posting or scheduling, or groups of distributed content contributors or managers.

Responsibilities

• Translate goals, requests, and leadership direction into project plans, timelines, owners, milestones, review steps, approvals, handoffs, decision points, next steps, and implementation materials.
• Provide hands-on implementation support, including building draft frameworks or templates, organizing contributed content, editing stakeholder input, preparing working materials, and completing practical production steps within established strategy and brand direction.
• Maintain shared visibility into active and upcoming work, including deadlines, deliverables, dependencies, decision needs, and capacity considerations.
• Identify blockers, risks, gaps, and competing priorities early, and elevate questions and recommendations to senior MarCom leadership when direction or tradeoff decisions are needed.
• Keep contributors aligned through project management tools, meeting notes, reminders, status updates, shared calendars, templates, and follow-through.
• Drive consistent use of MarCom project management systems, intake practices, workflows, templates, and reporting.
• Coordinate Financial Development marketing and communication requests between the partner team and MarCom specialty teams, from intake through completion.
• Support internal communication priorities by coordinating messages, timelines, inputs, approvals, channel plans, and production needs.
• Coordinate the organization-wide social media calendar and administrative project flow for the network of social media managers, including branch and program managers; post approved content through the YMCA’s social media platform as needed.
• Provide additional project management, process improvement, and general communication support for MarCom operations.
• Perform other duties as assigned.
• Ensure staff are properly screened, trained, supervised, and held accountable to the organization’s abuse risk management standards.
• Adhere to abuse prevention policies, maintain appropriate boundaries, complete required training, report suspicious or inappropriate behavior, and comply with mandated reporting requirements.

Benefits

• YMCA of Greater Seattle membership for the employee and household.
• Medical, dental, vision, and life insurance.
• Retirement plan with generous employer contributions.
• Free access to mental health resources.
• Rapidly accruing paid time off (PTO).
• Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs.
• Continuous learning environment and career opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level