Sr. Manager, Managed Knowledge Services

11d•$95,000 - $105,000•Remote

About The Position

The Sr. Manager, Managed Knowledge Services is responsible for oversight of select Managed Knowledge Services (MKS) client engagements, ensuring all aspects of professional services delivered meets Service Level Agreements (SLA’s), contract requirements, and quality standards through proactive and reactive measures. The Manager has reporting line responsibility for staff embedded within client organization for assigned client engagements. The manager is self-motivated with the ability to work effectively across functional teams in support of staff and clients and has strong client relationship management skills. The selected candidate will work remotely; Midwest location preferred working Eastern time zone to support team collaboration and business hours.

Requirements

Bachelor’s degree required, MLS/MLIS degree preferred
Minimum of 3 years’ experience in a client facing role, supporting client accounts managing teams and guiding talent
Demonstrates strong business acumen and sound decision-making skills
Strong people management skills with proven ability to develop, motivate and retain high-performing teams
Demonstrated experience managing and growing client relationships in research or corporate library preferred; pharmaceutical experience a plus
Self-directed and motivated with ability to work in a collaborative environment; Excellent oral and written communication skills
Ability to travel up to 10%

Nice To Haves

MLS/MLIS degree
pharmaceutical experience

Responsibilities

Operational oversight of assigned Managed Knowledge Services engagements as part of CCC’s professional services product offering
Collaborate cross-functionally to execute against client agreements, supporting renewal activities to ensure on time contract renewals
Provide day-to-day staff management, including performance feedback, professional development planning, and retention strategies to build a high-performing, motivated team.
Serve as the escalation point for employee relations matters, including concerns related to local work environment, team dynamics, and workplace conduct.
Oversee recruitment, onboarding, performance management, and career development initiatives to strengthen employee engagement and reduce turnover.
Champion a broader culture of learning, engagement, and continuous improvement by leading coaching and development initiatives across the department.
Advocate for staff by proactively assessing workload demands, identifying resource gaps, and escalating needs for additional headcount, contract modifications, or scope adjustments when needed
Develop and manage strong relationships with client sponsors to ensure client satisfaction and account retention