Managed Services Specialist

PAR Technology • Austin, TX

1d • $55,000 - $63,000 • Hybrid

About The Position

The Managed Services Specialist is the execution engine behind our restaurant customers’ loyalty programs. A key part of PAR’s Strategy & Execution Services team, you'll develop deep product expertise in key PAR Restaurant products such as PAR Punchh (Loyalty) and PAR Games — and put that expertise to work by building, testing, and launching marketing campaigns on our clients' behalf.
This is a hands-on execution role. Specialists own the full build within our platforms: translating a client's marketing requests into a configured, QA'd, live campaign, then monitoring performance and resolving issues if they arise. You'll partner directly with client marketing teams and, where a campaign extends beyond our platforms, collaborate with the client's third-party partners to ensure successful execution. By combining product mastery with exceptional communication skills and a strong ownership mindset, you’ll become a trusted extension of the client's own loyalty marketing team.

Requirements

• 1+ years of experience in account management, marketing, or a related business function — ideally in the context of B2B SaaS (marketing/CRM/ecommerce), digital marketing agencies, or B2C brands
• Strong sense of accountability and ownership — owning end-to-end workflows and outcomes
• Meticulous attention to detail
• Impeccable written and verbal communication — able to restate a complex client request in plain terms and write clearly enough that nothing gets lost between teams
• Natural relationship builder who reads a room well and earns client trust
• Strong time management — able to triage competing deadlines across multiple customers and projects
• Highly analytical and data-driven, with strong problem-solving instincts
• Entrepreneurial, creative, resourceful self-starter
• Collegial, high-energy, thoughtful, persistent

Nice To Haves

• Bachelor's degree in business or marketing would be a plus.
• Experience designing or executing customer journeys, lifecycle programs, or segmented campaign strategy
• Familiarity with loyalty or CRM platforms and how campaign logic behaves across integrated systems
• Proficiency with Salesforce, Excel, and task management tools

Responsibilities

• Develop expert-level knowledge of PAR Punchh and PAR Games — understanding how features interact, where configuration choices have big impact, and what are execution best practices.
• Build and launch client marketing campaigns on both platforms — configuring rewards, customer segments, qualification rules, and campaign settings to deliver on the client's business strategy and marketing goals.
• Perform QA on your own and peers’ deliverables.
• Confirm campaign requirements and customer segment specifications directly with clients and secure approval ahead of launch.
• Coordinate with third-party partners when campaigns extend beyond our platforms, aligning requirements, timing, and testing.
• Monitor campaigns at launch and beyond, troubleshoot and resolve issues, and document root causes when something misfires.
• Provide reports on campaign performance, general program metrics, and guest behavior.
• Maintain accurate internal case tracking and update customer business practice documentation.
• Manage competing deadlines and flag risk to timelines early.
• Occasionally adjust your work schedule when required, to respond to urgent client needs or critical after-hours issues.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Reasonable accommodations to individuals with disabilities in accordance with applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree