Sr Manager - Leaves & Accommodations

Lowe's Companies, Inc.•Mooresville, NC

6d•Onsite

About The Position

The Sr. Manager of Leaves and Accommodations is responsible for managing the strategy and execution of Lowe's leaves of absence and accommodations program for associates across all US locations. The Sr. Manager leads a centralized team of subject matter experts and manages a third-party administrator to ensure timely, accurate and compliant processing of all leaves and accommodations claims while ensuring a quality associate experience. This role serves manages the relationship with Lowe's leaves and accommodations vendor partner to include proactively partnering to ensuring performance standards are met, processes are efficient and effective, claims are managed timely and in accordance with regulations, laws and company policies and procedures.

Requirements

Bachelor’s degree Business Administration, HR, or related field or equivalent years of experience in lieu of education requirement, if applicable
10 years experience in leaves of absence and accommodations in lieu of degree
8 Years Experience in leaves of absence and accommodations
5 Years Experience successfully managing multiple priorities & projects through successful delivery & implementation under time, budget, and political pressure
5 Years Experience directly or indirectly leading and mentoring a team
5 Years Experience managing third party vendors
Experience with ADA, FMLA, local and state leave laws, STD, LTD, Workers’ Compensation and leave of absence processing, policy design and administration.
2 years Experience in managing a centralized HR program or in a shared services environment
5 Years Experience working in a high volume, multi-state environment

Responsibilities

Develops and manages the strategy and execution of Lowe’s leaves of absence and accommodation programs.
Leads a team of Assistant Managers and Consultants who serve as subject matter experts and are responsible for the day-to-day administration of centralized processes.
Ensures compliance of all federal, state, local leave regulations including but not limited to Family Medical Leave Act (FMLA), Massachusetts Paid Family Medical Leave (MA PFMLA), USERRA, ADA/ADAAA, as well as various state leave laws. Also ensures compliance of all other company leaves including, but not limited to personal leaves.
Serves as a subject matter expert in FMLA, ADA, Worker’s Compensation, other pertinent laws and regulations for escalations related to the most complex of leave and accommodation cases.
Collaborates with cross-functional leaders to ensure consistency and effectiveness of the program across all regions.
Analyzes data to assess program performance and trends to make recommendations for program enhancements.
Develops program roadmap recommendations, identify gaps, and develop mitigation plans.
Ensures program visibility to team, stakeholders, and leadership.
Partners with stakeholders and vendors to maintain an industry competitive leave and accommodations program.
Manages vendor relationships to ensure performance in line with Lowe’s expectations, including conducting reviews and audits of vendor work.
Works independently and collaboratively, while providing decisions, direction, and insights.
Develops a trusted advisor relationship with internal stakeholders through effective communication and efficient, quality execution of projects.
Works closely and effectively with internal partners in Legal, Payroll, Benefits, and other teams pertinent to optimal service delivery.
Partners with Learning to develop necessary compliance training for Human Resources, People Leaders and Associates.
Stays apprised of trends by benchmarking with other organizations and maintaining strong connections with human resource professional organizations (e.g., DMAC, etc.)