Bilingual Leaves & Accommodations Specialist

Pella Windows & Doors • El Mirage, AZ

7h • Hybrid

About The Position

Join our team as a Leaves & Accommodations Specialist, where you’ll play a critical role in supporting employees through important life events. In this fast-paced, high-impact role, you’ll partner across HR, leadership, and external partners to ensure a seamless, compliant, and compassionate leaves and accommodations process.

Requirements

• High school diploma or GED required.
• Experience in customer service, HR, or a related field preferred.
• Experience with leaves management and HR systems (HRIS, UKG, PeopleSoft, Fusion, etc.) is a plus.
• Familiarity with Microsoft Office (Word, Excel, PowerPoint); Power Platform experience is a bonus.

Nice To Haves

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent communication skills (written and verbal) with a customer-first mindset.
• Sound judgment and decision-making abilities in sensitive or complex situations.
• A collaborative approach with the ability to build relationships across teams.
• High attention to detail and a passion for accuracy and process improvement.

Responsibilities

• Serve as a trusted resource by providing timely, accurate guidance to employees, leaders, and third-party administrators on leaves and accommodations programs.
• Review and determine eligibility for a variety of leave types, ensuring appropriate designation and documentation.
• Partner with HR, occupational health, management, and legal teams to assess and respond to accommodation requests.
• Manage end-to-end leave cases, providing ongoing communication and updates to all stakeholders.
• Administer leave programs across a multi-site, multi-state organization.
• Maintain compliance with federal, state, and local regulations (FMLA, ADA, state leave programs, etc.) while applying company policies.
• Accurately process transactions and maintain employee data across HR systems (HCM, UKG, ServiceNow, and vendor platforms).
• Collaborate with HR teams across locations to ensure data integrity and consistency.
• Handle a high volume of inquiries (phone, in-person, and system requests) with professionalism and empathy.
• Safeguard confidential information with the highest level of discretion.

Benefits

• Purpose-driven work: Support employees during critical moments that matter most.
• Collaborative environment: Work closely with HR, leadership, and cross-functional teams.
• Growth opportunity: Build expertise in employment laws, compliance, and HR systems.
• Dynamic role: No two days are the same in this fast-paced, people-focused position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED