Accommodations Manager II

Aramark•Norman, OK

8d•Onsite

About The Position

The Accommodations Manager II is responsible for the work that is carried out by the Front Desk and reservations. Coordinates front office guest services at the site so that staff members and guest experience a positive impression of the facility.

Requirements

Five years in related hospitality services or similar experience with two years of Mangement Experience
Experience in all facets of providing guest services.
Must be able to lead, motivate, and communicate effectively with others.
Strong organizational abilities are essential.
Dedication to the mission of the conference center.

Nice To Haves

Bachelors Degree in the hospitality field or related work experience is preferred.
Further courses in guest services preferred.

Responsibilities

Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
Meet and exceed the expectations of our customers and clients
Supervise and monitor team members to ensure a high level of guest service is delivered at all times. Empower staff to answer questions and make appropriate decisions.
Develop and be accountable for a safety culture that builds a work environment where no one gets hurt.
Maintain the highest level of Customer Service and Integrity by understanding all aspects of hospitality.
Directly participate and support all Operations of the Front Office areas.
Maintain budget guidelines as set forth by direct Supervisor, Controller, or General Manager and establish and track cost savings wherever possible.
Meet with the Office team to review issues, disseminate information and formulate a plan of action each week.
Maintain constant knowledge of current and future functions and events.
Responsible for clear and timely communications relative to all Front Office Operations.
Ensure all Staff Schedules: minimizing overtime hours, honoring schedule restrictions, Time off Requests, and business demands.
Handle all discipline issues within the department, prepare documentation and meet with employees.
Ensure departmental projects are completed in a timely manner.
Ensure all employees are in accordance with the policies and procedures set forth in the employee handbook.