Director of Rooms Accommodations Manager II

Aramark•Norman, OK

9d•Onsite

About The Position

Our 940 finely-appointed guest rooms and suites offer guests an amenity-rich retreat, fitted with modern touches that make every stay an exceptional experience, and our world-class conference center provides more than 75,000 square feet of flexible meeting and event space. Visit the famous museums and sights of the University of Oklahoma, just two miles away, or take a short drive to Downtown Oklahoma City to make the most of your time surrounded by the best of the Sooner State. The Director of Rooms Operations is responsible for the overall leadership, coordination, and performance of all room‑related operations, including Front Office, Housekeeping, Fitness/Recreation, and associated guest service functions. This position provides strategic and operational oversight to ensure a consistent, high‑quality guest experience while meeting business, financial, and compliance objectives. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Requirements

Must pass the USPS Federal Background check.
2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 3 years' experience in the revenue management, sales and marketing, or related professional area.
4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 2 year experience in the hotel Management, sales and marketing, or related professional area.

Responsibilities

Provide direct leadership and oversight for the Front Office Manager, Senior Housekeeping Manager, and Fitness/Recreation Manager, ensuring clear expectations, accountability, and professional development across all rooms-related departments.
Oversee daily room operations, including guest arrival and departure processes, room readiness, cleanliness standards, inventory management, and amenity availability.
Ensure compliance with brand standards, company policies, safety regulations, and legal requirements across all Rooms Operations disciplines.
Lead and participate in daily operational stand-up meetings, ensuring alignment, communication, and execution of operational priorities.
Balance operational demands with project timelines, maintenance activities, and staffing models to support both short-term business needs and long-term property goals.
Serve as the primary escalation point for complex or high-impact guest concerns related to Rooms Operations; ensure timely resolution, documentation, and implementation of corrective and preventive actions.
Track guest feedback trends and service recovery data to identify recurring issues and drive continuous improvement initiatives.
Manage labor planning and scheduling in collaboration with department leaders to optimize service levels, control costs, and support operational efficiency.
Oversee room inventory management and partner with Front Office leadership on sell-out, over-sell, and room type balancing strategies.
Partner closely with Engineering, Sales, Conference Planning, Revenue Management, and Food & Beverage to align room availability, guest expectations, and operational readiness.
Ensure Fitness and Recreation operations are safe, clean, compliant, and aligned with guest experience standards, including coordination of closures, maintenance, and guest communication.
Interview, hire, coach, and develop management and hourly associates, fostering a culture of accountability, teamwork, and guest‑focused service.
Actively promote and model the brand culture, service standards, and leadership expectations throughout all Rooms Operations teams.
Provide regular, structured reporting to the Assistant General Manager (AGM), including: Summaries of guest issues addressed and resolutions achieved, Operational risks or service gaps identified, Examples of corrective actions taken and recommended next steps, Trends affecting guest satisfaction, labor, or operational performance.
Use operational metrics and guest feedback to monitor performance, guide decision making, and recommend process or policy improvements.
Exercise appropriate decision‑making authority to adjust staffing levels, service delivery, and workflows to meet changing business conditions.
Perform all other duties as assigned to support overall hotel operations and business objectives.