Sr Manager, IT Quality Assurance

CIBC • Toronto, ON

2d • Hybrid

About The Position

As a Senior Manager QA, you will join CIBC’s Enterprise Data Technology department and be responsible for managing both people and projects/programs of over 1 million dollar across multiple line of businesses. You’ll work closely with your team to ensure appropriate delivery of support services and ensure adherence to standards and operating procedures. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

• Over 10 years of experience as a Senior Manager QA for Payments, leading quality assurance and control functions for wire and commercial payments hubs.
• Experience with wire payment features, and integrations.
• A degree/diploma in Computer Science, Business, and/or a related field.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Nice To Haves

• Experience with Playwright (Software)
• Experience with Test Automation
• Experience with Test Management
• Experience with Test Plans
• Experience with Test Scripts
• Experience with User Acceptance Testing

Responsibilities

• Develop and implement QA/QC strategies, standards, and best practices for the payment’s hub and wire payments.
• Lead, mentor, and manage a team of QA leads, analysts, and automation engineers.
• Identify, propose, and implement process improvements to enhance product quality and team productivity.
• Stay current with industry trends and emerging technologies in payments and QA.
• Track and analyze the operating environment for specified services, implementing corrective actions as needed.
• Collaborate with clients and internal partners to define, negotiate, and manage services to agreed standards.
• Monitor service levels to identify opportunities for improvement and recommend appropriate solutions.
• Ensure the delivery of robust, secure, and compliant payment processing solutions by overseeing all aspects of test planning, execution, and automation, with strict adherence to regulatory and security standards.
• Collaborate closely with product, development, and operations teams, the manager drives the implementation of effective testing strategies and automation roadmaps aligned with business objectives.
• Accountable for managing departmental budgets, staffing, and resource planning, while building team expertise and monitoring performance.
• Ensure comprehensive coverage for functional, integration, regression, and user acceptance testing.
• Drive the adoption of test automation frameworks for API and UI testing.
• Continuously improve test coverage, efficiency, and reliability through automation and process optimization.
• Ensure all testing adheres to regulatory and security requirements.
• Validate payment workflows for compliance with local and international standards (like RTR, Swift ISO 20022, etc.).
• Monitor, track, and report on defects, issues, and test results.
• Collaborate with development and product teams to triage and resolve defects.

Benefits

• incentive pay
• banking benefits
• a benefits program
• defined benefit pension plan
• an employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree