Sr Manager, Global Corporate Services

Acosta•Jacksonville, FL

14d•Hybrid

About The Position

This position is hybrid, with three days per week in Acosta Group’s Jacksonville, Florida corporate office. The role is responsible for day-to-day execution of facilities management and corporate service programs across an assigned portfolio of corporate offices and collaboration centers. It reports to the Head of Real Estate, who owns global facilities strategy, enterprise standards, and total real estate portfolio accountability. The role implements established programs, policies, and preventive maintenance practices; coordinates vendors and service providers; and delivers site-level workplace projects that support the employee experience. It operates within an approved annual site operating budget and does not set enterprise facilities strategy, own global capital planning, or carry total portfolio accountability. Working-level partnerships include IT, Corporate Communications, Corporate Security, and local site leadership. Budget exceptions, enterprise standards, contract commitments, and material risks are escalated to the Head of Real Estate or relevant partners. The role oversees contract and vendor resources for its assigned portfolio but has no direct people-management responsibility at this time.

Requirements

Working knowledge of facilities management, building systems, and workplace technology, including A/V, low-voltage/data cabling, digital signage, and building automation.
Strong project coordination skills and a track record of delivering site-level projects on schedule and within an approved budget.
Ability to work across geographies and cultures and travel as needed, up to 20%.
Ability to adapt to change, follow established processes, and drive continuous improvement at the site level.
Solid financial acumen and experience managing site operating budgets and tracking project costs against an approved plan.
Ability to work collaboratively with internal business partners and external vendors.
Strong written and verbal communication skills, including the ability to present operational updates clearly to leadership and site stakeholders.
Ability to balance day-to-day operational priorities with project deadlines and service commitments.

Responsibilities

Implement and maintain standardized facilities management programs across an assigned portfolio, applying enterprise standards defined by the Head of Real Estate.
Manage day-to-day facility operations, including maintenance, work-order response, vendor and service-contract administration, janitorial and workplace services, and space readiness.
Apply and maintain established facilities policies, procedures, and preventive maintenance schedules; recommend potential improvements to the Head of Real Estate.
Coordinate with IT and Corporate Communications on installation, support, and upkeep of workplace technology, including A/V systems, digital signage, and branded environments.
Ensure assigned facilities comply with company standards for safety, emergency preparedness, and business continuity; escalate risks, incidents, and exceptions to Corporate Security, Risk Management, and the Head of Real Estate.
Administer site-level operating budgets within an approved annual plan by tracking spend, processing invoices and purchase orders, and providing cost, variance, and forecast inputs to the Head of Real Estate.
Build working relationships with site leaders, office managers, and employees to support daily operations and workplace improvements.
Contribute to cross-functional sustainability, workplace enhancement, and employee experience initiatives.
Prepare recurring operational reporting and analysis on service levels, work-order metrics, site spend, and vendor performance for use in executive-level reporting.
Direct and oversee contract and vendor resources supporting the assigned portfolio.
Perform other duties as required and/or assigned.