Sr. Manager, Field Engineering

Otis Elevator Co. • Little Rock, AR

68d • Onsite

About The Position

Otis Elevator Company is seeking a highly motivated Sr. Manager, Service Field Engineering to provide technical support and guidance to field associates. The role supports elevator service, new installation, and modernization work across an assigned territory, with responsibility for troubleshooting, training, quality improvement, customer communication, and field leadership. Periodic travel is required.

Requirements

• High school degree required.
• At least 5 years of relevant technical elevator experience.
• Ability to work in a highly team-oriented and dynamic environment.
• Strong written and verbal communication skills to develop expectations and relationships with internal and external customers.
• Self-motivated, with the ability to manage multiple simultaneous projects and responsibilities.
• Comfort using Microsoft-based computer software in a technical environment.
• Strong leadership, goal orientation, time-management, and organizational skills.
• Working knowledge of Otis and non-Otis software.
• Ability to provide technical guidance, communicate with customers, influence others, and remain effective under pressure.

Nice To Haves

• Bachelor’s degree preferred.
• Experience with current and vintage Otis and non-Otis products.

Responsibilities

• Assist elevator associates and technicians proactively and during emergencies with equipment malfunctions, determine corrective actions, ensure they are implemented, and advise personnel.
• Provide technical direction to branch adjusters and other field personnel.
• Train personnel on all types of equipment and provide job-site guidance and written information about service, new equipment, and modernization equipment.
• Make regular inspection trips throughout the assigned territory and consult with service supervisors, construction superintendents, constructors, adjusters, and examiners about product-performance problems.
• Assist in designing and delivering field education classes.
• Take responsibility for the quality of service work, new installations, and modernization; monitor first-inspection reports and field-test and data reports; and resolve related problems.
• Use CRC data to address problems involving units with the highest callback rates in the assigned territory.
• Consult with engineering personnel about equipment issues and report and suggest constructive changes based on field experience.
• Identify recurring problems from complaint patterns, pursue design or manufacturing solutions through the appropriate organization, and ensure timely completion.
• Supervise T.I.P. and Re-Work Log systems to keep costs reasonable and realistic.
• Assist supervisors and superintendents in selecting candidates for adjusting assignments.
• Observe Otis safety policies and procedures.
• Explain technical problems to customers at the branch level and communicate face-to-face, by phone, and in writing.
• Influence and support customers through challenging situations and drive accountability for technicians and the field force.
• Present to large groups and demonstrate professionalism and change-management capabilities with customers.
• Travel periodically as required.

Benefits

• Otis Employee Scholar Program sponsors colleagues to pursue degree or certification programs.
• The company provides opportunities, training, and resources to build leadership and capabilities in Sales, Field, Engineering, and Major Projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED