Sr. Manager EXO & Logistics QA, Americas

Wella•Morris Plains, NJ

6d•Hybrid

About The Position

Together, Wella enable individuals to look, feel, and be their true selves. Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders. For additional information about the Wella Company please visit www.wellacompany.com. The Role The Sr. Manager Quality provides regional leadership for all Quality activities across Third Party Manufacturers (TPMs) and the logistics network in the Americas, ensuring compliance with Cosmetic GMP, regulatory requirements, and Wella Quality Standards through robust governance, audits, capability building, and cross‑functional influence.

Requirements

6+ years of experience in Quality within cosmetics, personal care, or consumer goods. Experience with OTC drugs or Food Supplements is a plus.
Bachelor’s degree in Chemistry or related technical field
Strong knowledge of Cosmetic GMP, FDA regulations, and quality standards
Experience in TPM and DC/CCs audits
Demonstrated people leadership (direct or matrix)
Willingness to travel up to 20 % (primarily within Americas)
Strong project management and stakeholder management skills
Excellent communication and influencing skills
Proficiency in SAP and Microsoft Office

Responsibilities

Leads and develops the External Operations Quality Team with 3 direct and 1 indirect team members
Monitors and governs regulatory compliance and operational performance of TPMs
Conducts and approves QA audits at TPMs; ensures timely closure and effectiveness of CAPAs
Manages and approves product inspections and the batch release process in SAP
Owns nonconformance management and complaint investigations with TPMs and internal Wella functions
Leads CAPA governance, tracking actions through to effectiveness verification
Drives cross-functional quality projects (test method upgrades, process changes, new product qualification and new TPM onboarding)
Analyzes monthly quality KPIs and implement structured continuous improvement plans
Ensures product quality through the distribution network
Builds quality capabilities in Distribution Centers (DCs) and Customization Centers (CCs)
Approves and validates co-packing/manipulation activities for compliance with Wella quality and regulatory standards
Ensures full traceability across the distribution network and leads incident blocking, quarantine, and reconciliation of blocked stock.
Drives harmonization and capability-building initiatives across logistics partners
Conducts DC/CC audits and monitors CAPA closure and effectiveness
Analyzes monthly quality KPIs and implement structured continuous improvement plans