Sr Manager, Enterprise Program Management Office (EPMO)
About The Position
This senior leadership role is accountable for the strategy, structure, and performance of the Enterprise Program Management Office (EPMO). The Sr Manager directs Enterprise PMO and Domain PMO Project Managers, setting priorities, developing talent, and holding the team accountable for enterprise projects from initiation through execution. The role owns the enterprise project portfolio end to end, including supporting prioritization against organizational strategy, managing executive and cross-functional stakeholders, and developing business cases for proposed investments. The position helps manage the organization’s project management operating model and is responsible for the Smartsheet relationship, a standardized enterprise intake process, and EPMO governance, documentation, and continuous improvement. It also leads a small portfolio of high-profile, high-impact projects from ideation through execution and owns the IT finance function, including monthly P&L reviews and annual budgeting. The role is accountable for the ongoing management and performance of Enterprise and Domain Project Managers.
Requirements
- Bachelor’s degree in Business, Information Technology, Project Management, or a related field.
- At least 8 years of progressive project or program management experience.
- At least 3 years of direct experience managing Project Managers or a PMO team.
- Demonstrated experience building or leading an enterprise PMO function, including portfolio prioritization, governance, and intake processes.
- Experience with Smartsheet or comparable enterprise project or portfolio management tools.
- Experience owning a budget or P&L, including monthly financial reviews and annual budgeting.
- Strong executive presence and experience presenting to and influencing senior leadership and Steering Committees.
Nice To Haves
- Master’s degree.
- PMP or equivalent project/program management certification.
Responsibilities
- Direct and lead Enterprise PMO and Domain PMO Project Managers, holding the team accountable for enterprise projects from initiation through execution.
- Own the intake and ongoing evolution of EPMO and Domain project management roles, methodology, and standards, ensuring consistent application across the organization.
- Drive Project Manager accountability and performance through Steering Committee engagement, project execution, and weekly status reporting; coach and develop the team’s project management capabilities.
- Establish and maintain resource capacity planning across the EPMO and Domain PMOs, matching project demand with available staffing and surfacing constraints to leadership.
- Partner with functional leaders to forecast resourcing needs for upcoming initiatives and inform staffing and hiring decisions.
- Manage enterprise project portfolio prioritization alongside the VP of EPMO, including cross-functional stakeholder management and development of business cases with Finance.
- Align project priorities with EPMO strategy and available resources, and represent the EPMO at the executive level.
- Define and oversee the enterprise portfolio risk and issue management framework, ensuring risks are identified, tracked, mitigated, and escalated to executive leadership.
- Own the Smartsheet relationship and enterprise-wide Smartsheet process, including development and refinement of a standardized project intake process.
- Manage project intake and Project Manager assignments through Smartsheet and maintain the overall project log in Smartsheet.
- Drive continuous improvement of EPMO and Domain PM processes and procedures, including documentation and governance.
- Establish and maintain project management methodology and standards appropriate to project type and ensure consistent adoption.
- Develop and maintain portfolio dashboards and KPIs, including scope, schedule, and budget performance, to provide leadership visibility into portfolio health.
- Lead weekly Project Manager reviews of project status, risks, and timelines.
- Lead a small portfolio of high-profile, high-impact projects from ideation through execution, serving as the senior escalation point and decision-making authority.
- Partner with business owners to track post-implementation benefits realization and confirm projects achieve intended business value.
- Own the IT finance function, including monthly P&L reviews and annual budgeting, with accountability for financial performance against plan.
- Develop the budget with VP leadership and understand monthly financial fluctuations.
- Serve as escalation lead for IT Incident Command, reviewing and assigning incidents to appropriate leaders and identifying incidents requiring leadership approval.
Benefits
- Eligibility for the Support Central bonus program, based on annual achievement of company performance.
- Medical, dental, and vision benefits.
- Healthcare and dependent care flexible spending accounts (FSAs).
- Life insurance and disability coverage.
- Accident, critical illness, and hospital indemnity coverage.
- Pre-paid legal benefits.
- Pet insurance and identity theft protection.
- Eligibility to participate in the 401(k) retirement plan after 30 days of employment.
- Company match on elective 401(k) deferrals after one year of employment.
- Education assistance, including tuition reimbursement.
- Childcare discount.
- Corporate partner discounts.
- Flexible Paid Time Off (PTO), with no set vacation or sick-time accrual.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
