Sr. Manager, Engineering - Account Provisioning and Settings

Docusign • Seattle, WA

2d • Hybrid

About The Position

As a Senior Engineering Manager on the Account Provisioning and Settings team, you will support and build features for high-volume, low-latency account entitlements and settings. You will lead a team of backend engineers and own delivery of new features and modernization of existing architecture. The role coordinates with engineering managers and partner teams to deliver end-to-end product value, and collaborates with stakeholders to develop an engineering roadmap supporting the company’s vision. It combines people management, hiring, technical leadership, and delivery management, with responsibility for driving clarity and execution across closely collaborating teams and coordinating with other departments to complete projects and apply best practices.

The position reports to the Director, Engineering. It is hybrid, requiring access to an office and weekly in-office attendance of at least two days per week; frequency may vary by team.

Docusign describes its business as providing an AI-native intelligent agreement management platform used by more than 1.8 million customers and more than a billion people in over 180 countries.

Requirements

• Bachelor’s or master’s degree in computer science, electrical engineering, or equivalent experience.
• At least 8 years of combined hands-on software development, technical leadership, and project leadership experience in an object-oriented, distributed, high-scale services environment.
• Experience designing and delivering globally available REST and/or gRPC APIs and backing data that can be used by many teams at scale.
• Experience driving cross-team initiatives, including incident management, root-cause analyses, and systemic reliability improvements.

Nice To Haves

• Strong communication skills, including explaining complex technical issues to technical and nontechnical audiences.
• Experience leading teams of 8 or more developers.
• Strong collaboration across product, engineering, operations, support, and field stakeholders, with ability to account for diverse needs in technical solutions.
• Experience with cloud platforms such as Azure, AWS, or GCP.
• Experience with advanced web applications and test-driven development.
• Experience with large, complex data ecosystems and data quality and lifecycle issues.
• A demonstrated track record of being a change agent and improving teams and processes.
• Knowledge and experience with highly available, high-scale systems (99.99+).
• Experience with the Microsoft technology stack, including .NET, C#, and SQL Server.
• A track record of building inclusive, high-trust teams and mentoring engineering leaders.
• Experience with backend SaaS development.
• Experience launching V1 products.
• Experience modernizing existing architecture and designs.
• Experience delivering holistic platform solutions across internal business systems and product feature teams.

Responsibilities

• Execute the product roadmap using agile practices.
• Build and maintain highly scalable, performant, and highly available services.
• Work with partner teams to build solutions that meet the needs of multiple teams.
• Work with Product Management and other stakeholders to build the next generation of services for current and future company needs.
• Use telemetry to make data-driven decisions.
• Mentor and grow the team.
• Demonstrate ownership and holistic thinking for platform components spanning customer purchase through product usage and retention.
• Lead backend engineers and own delivery of new features and modernization of existing architecture.
• Coordinate with engineering managers, teams, and other departments to deliver end-to-end value and complete projects using best practices.
• Drive clarity and execution across closely collaborating teams.
• Hire and act as a people manager, technical leader, and delivery manager.
• Develop an engineering roadmap with stakeholders to support the company’s vision.
• Drive cross-team initiatives, including incident management, root-cause analyses, and systemic reliability improvements.

Benefits

• Company bonus plan for non-sales roles, calculated as a percentage of eligible wages and dependent on company performance.
• Restricted Stock Units (RSUs).
• Paid time off and paid company holidays based on region.
• Up to six months of paid parental leave after birth, adoption, or foster care placement.
• Health benefit plan options, including 100% employer-paid plans and plans with minimum employee contributions, available from day one.
• Retirement and pension programs, potentially with employer contributions.
• Learning and development options, including coaching, online courses, and education reimbursements.
• Paid compassionate care leave following the loss of a loved one and other life-changing events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior