Sr. Manager, Engineering - Account Provisioning and Settings

Docusign • Seattle, WA

2d • Hybrid

About The Position

As a Senior Engineering Manager on the Account Provisioning and Settings team, you will support and build new features for high-volume, low-latency account entitlements and settings. You will lead backend engineers and own delivery of new features and modernization of existing architecture, coordinating with other engineering managers and teams to deliver end-to-end value across the product stack. You will work with stakeholders to assemble an engineering roadmap aligned with the company’s vision, and act as a people manager, hiring manager, technical leader, and delivery manager. You will drive clarity and execution with closely collaborating teams and coordinate across departments to complete projects and apply best practices.

This is a people manager role reporting to the Director, Engineering. The position is hybrid, with access to an office required and a weekly expectation of at least two in-office days; frequency may vary by team.

Requirements

• Bachelor’s or master’s degree in computer science, electrical engineering, or equivalent experience.
• At least 8 years of combined hands-on software development, technical leadership, and project leadership experience in an object-oriented, distributed, high-scale services environment.
• Experience designing and delivering globally available REST and/or gRPC APIs and backing data usable by many teams at scale.
• Experience driving cross-team initiatives, including incident management, root cause analyses, and systemic reliability improvements.

Nice To Haves

• Strong communication skills, including the ability to explain complex technical issues to technical and non-technical audiences.
• Experience leading teams of 8 or more developers.
• Strong collaboration skills with diverse stakeholders across product, engineering, operations, support, and field teams, while accounting for a wide range of needs in technical solutions.
• Experience with cloud platforms such as Azure, AWS, or GCP.
• Experience with advanced web applications and test-driven development.
• Experience with large, complex data ecosystems and data quality and lifecycle issues.
• A demonstrated track record of acting as a change agent and improving teams and processes.
• Knowledge and experience with high-scale, highly available (99.99%+) systems.
• Experience with the Microsoft technology stack, including .NET, C#, and SQL Server.
• A track record of building inclusive, high-trust teams and mentoring engineering leaders.
• Experience with backend SaaS development.
• Experience launching V1 products.
• Experience modernizing existing architecture and designs.
• Experience delivering holistic platform solutions across internal business systems and product feature teams.

Responsibilities

• Execute the product roadmap using agile practices.
• Build and maintain highly scalable, performant, and highly available services.
• Work with partner teams to build solutions that meet the needs of many teams.
• Collaborate with Product Management and other stakeholders to build the next generation of services for current and future company needs.
• Use telemetry to inform data-driven decisions.
• Mentor and grow the team.
• Take ownership of platform components and think holistically about end-to-end experiences spanning customer purchase, product usage, and retention.
• Lead backend engineers and manage delivery of new features and modernization of existing architecture.
• Coordinate with engineering managers, teams, and other departments to drive project clarity, execution, and completion.

Benefits

• Company bonus plan for non-sales roles, calculated as a percentage of eligible wages and dependent on company performance.
• Eligibility to receive Restricted Stock Units (RSUs).
• Paid time off and paid company holidays, based on region.
• Paid parental leave of up to six months following birth, adoption, or foster care placement.
• Health benefit plan options, including 100% employer-paid and minimum employee-contribution plans from the first day of employment.
• Retirement and pension programs, with potential employer contributions.
• Learning and development options, including coaching, online courses, and education reimbursements.
• Paid compassionate care leave following the loss of a loved one and other life-changing events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior