Sr. Manager, Customer Education
Noah Medical
•Remote
About The Position
The Sr Manager, Customer Education is a pivotal player/coach role on Noah Medical's commercial team. You will personally execute high-impact physician training and promotional events while simultaneously leading, coaching, and developing a team of three Customer Education Specialists and/or managers. This is not a purely managerial position — you are expected to be in the field, running programs, building KOL relationships, and setting the standard for your team through direct execution. You will own the end-to-end customer education strategy for your region, connecting commercial objectives with best-in-class educational experiences that accelerate physician proficiency and drive commercial momentum for the Galaxy System.
Requirements
- Bachelor’s degree in Clinical Sciences, Life Sciences, Business, or a related field
- 7+ years in medical device, diagnostics, or healthcare; robotics, capital equipment, or interventional pulmonology experience preferred
- 3+ years in a clinical education, sales training, field clinical, or commercial education role within medical device or healthcare
- Demonstrated experience managing or mentoring field-based teams; formal people management experience strongly preferred
- Proven track record personally executing physician training programs and/or promotional events
- Existing relationships within the pulmonology, thoracic surgery, or interventional oncology communities a strong plus
- Willingness and ability to travel up to 75%, including weekends for conferences and hands-on education programs
- Must be eligible to work in the U.S.
Nice To Haves
- Advanced degree (MBA, MPH, or clinical master’s) or equivalent experience
- Hands-on familiarity with robotic bronchoscopy, navigational bronchoscopy, or adjacent lung diagnostic platforms
- Experience leading field teams through product launch or market development phases
- Proficiency in CRM platforms (Salesforce preferred) and learning management systems
- Familiarity with KOL contracting, speaker bureau management, and medical/legal/regulatory review processes
Responsibilities
- Personally plan and deliver physician training programs, hands-on labs, and promotional events — modeling excellence in clinical education and commercial engagement for your team.
- Hire, onboard, coach, and performance-manage Customer Education Specialists; establish clear expectations, provide real-time feedback, and build a high-performance field team.
- Develop and execute a regional customer sales roadmap aligned to commercial priorities, pipeline targets, clinical validation events, centers of excellence, and physician proficiency milestones for the Galaxy System.
- Coordinate and lead promotional events — from regional symposia to national conference activations — that build brand awareness, generate pipeline, and support sales objectives.
- Identify, cultivate, and activate Key Opinion Leaders at the local and regional level; support KOL participation in peer-to-peer education, advisory boards, and speaking programs.
- Build and maintain relationships with fellowship programs and academic medical centers; develop structured curricula to support next-generation physician training on the Galaxy System.
- Represent Noah Medical at relevant thoracic, pulmonology, and oncology congresses; coordinate booth presence, hands-on labs, and scientific sessions in partnership with marketing.
- Partner closely with Sales, Marketing, Clinical Affairs, and Quality & Regulatory Affairs to align education programs with commercial strategy, product launches, and product and QARA requirements.
- Collaborate with internal stakeholders to develop, review, and continuously improve educational content, training tools, and program formats to reflect current clinical evidence and product instructions for use. Own execution of product demo events personally and with your team.
- Track program metrics, physician engagement data, and team performance; synthesize field insights to inform commercial and education strategy at the leadership level.
Benefits
- Competitive Salary
- Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
- Equity & Bonus Program
- Life Insurance (company paid & supplemental) and Disability insurance
- Mental health support through medical insurance programs
- Legal and Pet Insurance
- 12+ paid holidays, Flexible Time Off + Sick Time
- Paid parental leave
- In-office snacks and beverages
- In-office lunch stipend
- Learning & Development Opportunities: On-demand online training and book reimbursement
- Team building and company organized social and celebration events
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What This Job Offers
Job Type
Full-time
Career Level
Manager
