Customer Education Specialist

Crossbeam•, WV

1d•Remote

About The Position

As a Customer Education Specialist, you'll help shape how thousands of Crossbeam users learn, grow, and unlock value. You'll lead high-energy virtual enablements for sales teams, partner managers, admins, and other professionals who rely on Crossbeam to drive revenue through their ecosystem. That includes building better systems, increasing leverage, and using AI to raise the quality and speed of execution.

Requirements

1+ years in a customer-facing role (Customer Success, Partnerships, Sales, Support, Training, Onboarding, or similar)
Confidence speaking live to groups — presenting, teaching, demoing, or handling questions on the fly
Strong written communication skills and the ability to explain things simply and clearly
Quick learner who can pick up new tools, concepts, and workflows without heavy guidance
Detail-oriented, dependable, and self-motivated — comfortable owning tasks end-to-end

Nice To Haves

knowledge of sales workflows, partnership ecosystems, or B2B SaaS

Responsibilities

Lead engaging virtual trainings, workshops, and onboarding sessions for audiences across Sales, Partnerships, Marketing, and Crossbeam Admins — from small stakeholder groups to 100+ person org-wide calls
Serve as a high-impact ambassador of the Crossbeam learning experience — driving adoption, aha-moments, and confidence in ecosystem-led growth
Build rapport quickly, adapt to different learners, read the room, and guide customers toward meaningful outcomes in real time
Develop deep Crossbeam product expertise and translate it into training content that's accurate, accessible, and aligned with customer needs
Contribute to the Help Center, Crossbeam Academy, and webinars — help articles, documentation, scripts, and new courses
Collaborate with Customer Success, Support, Product Marketing, and Partnerships to deliver a cohesive learning experience across every customer touchpoint
Use AI and automation thoughtfully to improve output, not replace judgment.