Sr Manager - Consumer Lending Client Success

FICO

3d•$112,000 - $176,000•Remote

About The Position

FICO is hiring a Senior Manager for Consumer Lending Client Success within its Scores division. The role partners with North American lenders and manages post-sale relationships for FICO Score solutions, helping clients adopt and use the solutions correctly while supporting revenue retention, renewal readiness, and expansion. The position works across Sales, Finance, Support, Product, and other internal teams to maintain operational stability, address client needs, communicate product changes, and identify commercial opportunities. The role requires roughly 25% travel.

Requirements

Bachelor’s degree required.
At least 3 years of experience managing post-sale client relationships in B2B software, analytics, or data licensing environments.
Strong understanding of commercial agreements, licensing models, and revenue drivers.
Ability to analyze usage, transactional, and revenue data to identify risks and opportunities.
Excellent communication and stakeholder management skills, including executive-level interaction.
Ability to work in a matrixed, cross-functional environment with Sales, Finance, Support, and Product teams.
Strong organizational, prioritization, and follow-up skills, with a customer-first mindset.
Ability to travel roughly 25%.

Nice To Haves

Advanced degree.

Responsibilities

Own and manage day-to-day post-sale relationships with assigned clients and partners as their primary ongoing contact.
Maintain existing revenue by driving adoption, correct usage, and operational stability across FICO Score solutions.
Identify risks to renewals, usage, and client experience, and coordinate mitigation plans across internal teams.
Review application and transactional activities for material changes affecting revenue and communicate findings to Revenue Accounting.
Understand client and partner commercial agreements and contractual levers, and explain and reinforce contract terms to support compliant usage.
Identify expansion opportunities and collaborate with the Scores Sales Executive on solution design, pricing changes, and commercial alignment.
Provide usage analysis, client insight, and operational readiness to support expansion and upsell efforts.
Communicate and showcase new product features and enhancements to clients and partners.
Support change-management planning to prevent disruption to client experience during product or operational changes.
Review client invoices produced by Finance and work with internal teams to resolve billing or usage discrepancies.
Capture and communicate client feedback and requests for the Line of Business product roadmap.