Sr. Manager, Connectivity Ops, Licensing & Compliance

Comcast•Philadelphia, PA

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Reporting to the Director of XHS Licensing & Field Compliance, the Senior Manager of XHS Licensing & Field Compliance will be responsible for holding state licenses on behalf of Comcast for residential and small business security products. In this role, the Senior Manager will ensure compliance with all security-related requirements for residential and small business security products in Comcast markets to which assigned. The Senior Manager also will ensure Comcast security installation practices conforming with best-in-class industry standards. The role will be based in the field and will involve significant coordination with local market teams to ensure business objectives are met. Job Description Primary Responsibilities to include but not limited to: Maintain required experience and education-related qualifications necessary to personally hold state qualifier licenses Ensure Comcast is operating in compliance with all license requirements in states assigned Serve as subject matter expert for business on applicable state licensing laws Ensure market teams follow business processes in compliance with local permitting requirements Ensure local markets correctly maintain records of employee licensing and registration for all state / local licenses pertaining to home security, fire monitoring, HVAC, and electrical Serve as subject matter expert on residential and small business security installation practices Conduct audits of field installations to ensure proper adherence to code (where applicable) and company standards Represent Comcast at regulatory and compliance meetings held at state and local levels Participate in state and local level industry associations and serve on industry related boards and committees as appropriate Partner with Comcast University in periodic review of installer and sales training materials to ensure conform with licensing requirements / industry best practices on ongoing basis Partner with Comcast University to facilitate training related to continuing education units (CEU) requirements for employees where applicable Attend continuing education classes related to home security, small business security and fire alarm installation procedures Communicate effectively with all levels within Comcast organization, outside vendors, and members of state regulatory bodies Perform other duties as assigned. Minimum Requirements: BA/BS degree in Business or a Technical field required. Extensive, directly-related experience and self-study may be considered in lieu of a degree. Minimum of 5 to 8 years of residential and / or small business security experience Licensed Qualified Agent in multiple states (small business license, low voltage electrical license a plus) Strong understanding of current and emerging federal, state, and/or local licensing laws and permitting requirements governing the installation, service and sale of burglar, fire alarm and home control products Superior knowledge pertaining to security alarms, fire alarms, HVAC thermostat installations, Zigbee products, cameras and small business services Ability to travel regularly across Region / Division footprint assigned to Corporate HQ and to other locations as needed Valid driver’s license Strong analytic and planning skills Excellent time management and prioritization skills with a demonstrated ability to execute against multiple projects and excel in a fast-paced, results-oriented work environment Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills Collaboration, Microsoft Office 365, Regulatory Analysis, Risk Control, Stakeholder Influence, Strategic Influence

Requirements

BA/BS degree in Business or a Technical field required. Extensive, directly-related experience and self-study may be considered in lieu of a degree.
Minimum of 5 to 8 years of residential and / or small business security experience
Licensed Qualified Agent in multiple states (small business license, low voltage electrical license a plus)
Strong understanding of current and emerging federal, state, and/or local licensing laws and permitting requirements governing the installation, service and sale of burglar, fire alarm and home control products
Superior knowledge pertaining to security alarms, fire alarms, HVAC thermostat installations, Zigbee products, cameras and small business services
Ability to travel regularly across Region / Division footprint assigned to Corporate HQ and to other locations as needed
Valid driver’s license
Strong analytic and planning skills
Excellent time management and prioritization skills with a demonstrated ability to execute against multiple projects and excel in a fast-paced, results-oriented work environment
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Responsibilities

Maintain required experience and education-related qualifications necessary to personally hold state qualifier licenses
Ensure Comcast is operating in compliance with all license requirements in states assigned
Serve as subject matter expert for business on applicable state licensing laws
Ensure market teams follow business processes in compliance with local permitting requirements
Ensure local markets correctly maintain records of employee licensing and registration for all state / local licenses pertaining to home security, fire monitoring, HVAC, and electrical
Serve as subject matter expert on residential and small business security installation practices
Conduct audits of field installations to ensure proper adherence to code (where applicable) and company standards
Represent Comcast at regulatory and compliance meetings held at state and local levels
Participate in state and local level industry associations and serve on industry related boards and committees as appropriate
Partner with Comcast University in periodic review of installer and sales training materials to ensure conform with licensing requirements / industry best practices on ongoing basis
Partner with Comcast University to facilitate training related to continuing education units (CEU) requirements for employees where applicable
Attend continuing education classes related to home security, small business security and fire alarm installation procedures
Communicate effectively with all levels within Comcast organization, outside vendors, and members of state regulatory bodies
Perform other duties as assigned