Sr Mgr Connectivity & SW Fleet Ops

Johnson & Johnson Innovative Medicine•Santa Clara, CA

1d•$142,000 - $244,950•Onsite

About The Position

We are seeking a globally experienced Senior Technical Manager to lead the development and execution of a Connected Platform Operations capability supporting the OTTAVA install base. This role will establish and scale a global Software Deployment and Monitoring Center of Excellence (CoE), ensuring performance, reliability, cybersecurity, and continuous improvement of a connected surgical robotics platform. This leader will drive the transition from reactive service to proactive, data-driven platform ownership at scale, leveraging IoT, cloud, DevOps, and AI/ML-enabled monitoring. The role operates across global regions and partners closely with R&D, Service, Quality, Regulatory, and Cybersecurity teams to deliver a world-class connected platform experience.

Requirements

8+ years of experience in software engineering, Information Technology (IT), Computer Science, Biomedical Engineering, platform operations, or connected systems.
Experience leading global platform or IoT operations at scale.
Experience in healthcare IT, networking, or medical device integration.
Strong knowledge of TCP/IP, DNS, DHCP, VLANs, firewalls, and wireless networking.
Familiarity with healthcare data standards (HL7, DICOM) and EMR systems.
Experience with network monitoring tools and troubleshooting utilities.
Experience with troubleshooting and resolving TLS handshake issues.
Strong expertise in cloud (AWS), DevOps, monitoring, and automation.
Proven ability to manage large, global, cross-functional teams.
Experience in software release management and deployment governance.
Strong communication and executive stakeholder engagement skills.

Nice To Haves

Experience in connected medical devices and preferably robotics platforms.
Knowledge of regulated environments (FDA, MDR).
Experience building Centers of Excellence.
Background in AI/ML or predictive analytics.
Cisco Certified Network Associate (CCNA) or equivalent.
CompTIA Network+ or Security+.
Certified Biomedical Equipment Technician (CBET) – a plus.

Responsibilities

Build and scale a global operating model to run, maintain, monitor, and continuously improve the OTTAVA platform.
Own platform health, performance, reliability, and scalability across regions.
Define KPIs including uptime, deployment success, system performance, and remote resolution rates.
Collaborate with hospital IT teams to integrate medical devices and systems into existing network infrastructure.
Configure network settings (IP, VLAN, firewall rules, etc.) to ensure secure and reliable connectivity.
Support HL7, DICOM, and other healthcare data standards for interoperability.
Work closely with Hospital IT administration, network engineering, biomedical engineering, clinical informatics, and vendor teams to coordinate device deployments.
Maintain detailed documentation of network configurations, device mappings, and support procedures.
Establish and lead a global CoE for software deployment, release management, and change control.
Define standardized deployment processes, governance, and validation frameworks.
Ensure safe, compliant, and efficient deployment across the installed base.
Implement real-time monitoring and observability frameworks leveraging IoT and telemetry.
Drive predictive diagnostics using AI/ML to proactively detect and resolve issues.
Establish 24/7 global monitoring operations with follow-the-sun coverage.
Monitor network performance and device connectivity using tools and online dashboards.
Recommend improvements to enhance system reliability and reduce downtime across an installed base.
Lead DevOps practices including CI/CD pipelines and automation.
Standardize tools and improve operational efficiency through automation.
Diagnose and resolve connectivity issues between medical devices and hospital systems (e.g., EMRs, PACS).
Provide remote and on-site technical support for network-related problems affecting clinical workflows.
Develop dashboards and analytics to drive real-time operational decisions.
Link platform performance to service and business KPIs.
Collaborate with global stakeholders across engineering, service, and commercial teams.
Align platform operations with product and service strategies.
Ensure secure deployment and operations aligned with regulatory standards.
Manage vulnerabilities, patching, and risk mitigation.
Ensure all connected medical technologies comply with hospital cybersecurity policies and HIPAA regulations.
Review IT Security Assessments and MDS2 documentation as part of device preparation and deployment activities.

Benefits

medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
consolidated retirement plan (pension) and savings plan (401(k)).
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours