Sr. Manager Community + Affiliate

Winky Lux•New York, NY

4d•$90,000 - $115,000•Hybrid

About The Position

This is a hybrid role combining hands-on community management (social engagement, influencer, brand voice, customer connection) with ownership of our affiliate marketing program. You'll be the voice of Winky Lux across social platforms while also building and scaling partnerships that drive measurable awareness and revenue through affiliates and creators.

Requirements

5+ years of experience in social/community management, with at least 1-2 years managing an affiliate or influencer program
Experience running paid influencer partnerships and gifting programs, from strategy through execution
Experience managing external agency relationships, ensuring deliverables stay on-brand and on-schedule
Proven track record growing an affiliate program's revenue contribution and partner base
Excellent written communication skills with the ability to adapt tone across community engagement and partner-facing comms
Experience with affiliate platforms (Impact, ShareASale, Rakuten, or similar)
Strong analytical skills - comfortable pulling and interpreting performance data to make decisions
Familiarity with social platforms (Instagram, TikTok) and native engagement tools/analytics
Highly organized, self-directed, and comfortable owning a channel end-to-end

Nice To Haves

Experience building or running university/campus ambassador programs a plus
Beauty or CPG industry experience strongly preferred

Responsibilities

Own and evolve Winky Lux's overall community strategy, aligning community, influencer, and affiliate efforts with broader brand and marketing goals
Build and maintain relationships with community members, creators, and partners to deepen brand loyalty and advocacy
Own day-to-day community engagement with the help of the agency while also adding personal touches to strengthening relationships with creators.
Develop and manage university/campus ambassador programs to build brand presence with early-career audiences
With the help of the agency, Identify, negotiate, and manage relationships with paid influencer partners, from outreach through campaign execution
Own and manage the gifting program, help identifying recipients, coordinating sends, and tracking resulting content and sentiment
Manage the day-to-day relationship with agency partner STC, ensuring deliverables and campaigns stay on strategy and on schedule
Monitor social sentiment and flag trends, complaints, or viral moments to the marketing team in real time
Develop and execute community-building initiatives (UGC campaigns on creator IQ, giveaways, brand ambassador touchpoints)
Partner with internal and external teams to identify community-driven content opportunities
Track community health metrics (engagement rate, sentiment, follower growth) and report on trends monthly
Own the affiliate channel as a whole, treating it as a core sales-driving channel with clear revenue targets, not just a partner-relationship function
Manage and grow the Winky Lux affiliate program (e.g., Impact platform, ShopMy, TTS, Amazon), including recruitment, onboarding, and relationship management of affiliate partners with the help of agency
Build and execute affiliate newsletter and communication cadences to drive partner engagement
Identify, vet, and onboard new affiliates and micro/macro-influencers aligned with brand fit
Set and track commission structures, promo codes, and campaign incentives in partnership with finance/marketing leadership
Analyze affiliate performance data (conversion rate, AOV, ROAS) and optimize partner mix accordingly
Coordinate affiliate-specific content and asset needs with the content/creative team
Own reporting on affiliate program performance, presenting monthly results and recommendations to leadership