Sr. Manager, Commercial Learning & Development Field Trainer - HIV Treatment

Gilead Sciences

9d•$153,935 - $199,210•Hybrid

About The Position

At Gilead, our pursuit of a healthier world for all people has yielded a cure for hepatitis C, revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers. We set and achieve bold ambitions in our fight against the world’s most devastating diseases, united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come. Reporting to the Director of Commercial Learning and Development (CL+D) for the HIV Treatment Business Unit, the Senior Manager serves as a field facing leader focused on strengthening the capabilities of new and tenured HIV Treatment Specialists and Community Liaisons through in‑field coaching, ride‑alongs, and continuous skill reinforcement. Partnering closely with HIV sales leadership, this role drives individual and team growth by assessing field execution, delivering actionable coaching, modeling high‑impact and compliant behaviors, and reinforcing the practical application of selling and customer‑engagement models. Success is measured by observable improvements in field competency and execution consistency, accelerated new‑hire readiness, and demonstrated contribution to improved sales performance, reflected in stronger goal‑attainment trends among supported teams, sustained adoption of key behaviors, and positive sales leadership feedback regarding coaching impact and field competence. The position may be remote or based at headquarters and requires approximately 50+% travel to effectively support the field.

Requirements

Demonstrated ability to coach in the field (ride-alongs/field observations), provide timely feedback, and drive measurable skill adoption with new and tenured sales professionals.
Ability to assess performance and learning needs using observation, coaching notes, and business insights; translate findings into targeted training and reinforcement plans.
Proficiency in the HIV Therapeutic Area, including HIV disease state, treatment landscape, and evolving standards of care.
Demonstrated proficiency in Gilead Sales Competencies; ability to translate competencies into practical coaching, field application, and training design.
Proficiency in Microsoft Office applications (Word, Teams, PowerPoint).
Highly self-motivated and self-managed; ability to work independently and as part of a team.
Efficient, strategic, and analytical mindset.
Excellent facilitation and communication skills.
Ability to handle diverse technical tasks and build consensus.
Strong organizational and problem-solving skills.
Comfortable working with people at all levels of the organization globally, as well as with suppliers, vendors, and customers.
Effective communication in visual, oral, and written presentation forms.
Ability to manage projects from initiation to delivery, either as live training or virtual deliverables.
Focus on performance by establishing clear objectives for training.
Strong interpersonal communication, facilitation, problem-solving, decision-making, and analytical skills.
Collaboration mindset.
8+ Years with BS/BA OR 6+ Years with MS/MA or MBA

Nice To Haves

Proficiency in the HIV Therapeutic Area, including HIV disease state, treatment landscape, and evolving standards of care.
Demonstrated proficiency in Gilead Sales Competencies and experience reinforcing these through training, coaching, and field observation.
Minimum 6 years of commercial HIV pharmaceutical/biotech experience.
Minimum 1 year of commercial training experience, including field-based training/coaching with sales professionals.
Experience conducting field rides/observations and delivering structured coaching feedback (e.g., strengths, opportunities, agreed actions) aligned to selling competencies.
Sales, marketing, or training experience in biotech/pharma.

Responsibilities

Provide hands-on field support through ride‑alongs and field observations, delivering real‑time coaching to new and tenured field employees to strengthen execution, confidence, and in‑role performance.
Assess field behaviors and skill adoption during in‑field experiences, providing actionable, competency-based feedback to support continuous growth and consistent execution.
Reinforce Gilead Sales Competencies by observing customer interactions, modeling high impact and compliant behaviors, and partnering with sales leaders to support individual and team development.
Support onboarding and ongoing development across experience levels by tailoring coaching and reinforcement to new hire, mid‑tenure skill progression, and advanced capability building.
Partner closely with Regional Directors, Executive Regional Directors, and any other sales field leadership to align coaching insights with development priorities and support readiness for business initiatives.
Collaborate with cross functional partners (including Marketing, Commercial Operations, Global CL+D, Medical Information, Legal, Business Conduct, and Regulatory) to ensure field reinforcement aligns with strategy, messaging, and compliance expectations.
Identify and communicate field observed capability gaps, execution trends, and learning needs to inform continuous improvement and optimization of development approaches.
Serve as a field‑facing ambassador for learning, helping translate strategy into practical, repeatable behaviors that drive sustained performance.
Supports key initiatives across the learner lifecycle—including New‑to‑Role (NTR), NSM, and MYM engagements—with targeted learning, coaching reinforcement, and enablement support aligned to evolving business and field priorities.
Extended support within a matrixed environment, participating in select field meetings to provide learning and enablement expertise, reinforce priorities, and support execution alignment for collective success.