Sr Manager, Client Success

Infillion • Los Angeles, CA

1d • $114,000 - $128,000

About The Position

Infillion is seeking an experienced and dedicated individual to join as a Sr. Manager, Client Success. This person is a leader, responsible for driving upsell, cross-sell growth, and retention for Midwest region clients in close partnership with Sales and plays a crucial role in ensuring day-to-day client satisfaction post-sale. They will oversee both self-service programmatic clients and managed service relationships.

Requirements

• Experience managing high-spend, cross-product clients, dealing with key agency stakeholders, and presenting to buyers
• Deep fluency with account retention and growth tactics
• Experience partnering with media sellers to drive revenue
• Experience in online advertising account management, sales strategy, and/or brand management
• A bachelor’s degree
• 4 - 7 years experience at an advertising agency or digital publisher
• Excellent listening, negotiation, presentation, written and verbal communication skills
• Strong analytical skills
• Must be comfortable with MS Excel, data analysis, and internet technologies

Nice To Haves

• Proactive and capable of leading meetings and developing sales pitches without significant oversight
• Committed to continuous learning in a collaborative environment.
• An excellent communicator, capable of distilling key partnership concepts for a diverse audience.
• Comfortable working in a fast-paced, dynamic, and collaborative environment.
• A team player who values collaboration and mutual success.

Responsibilities

• Manage and nurture strategic relationships with Infillion's largest regional clients across the Infillion suite of programmatic and managed service media solutions
• Serve as a senior client-facing representative for the West Client Success team
• Partner with regional sellers and sales leads in client meetings and events
• Provide guidance to more junior members of the Client Success team
• Provide training on team processes
• Participate in and provide guidance as needed for RFP responses
• Develop QBR collateral, client presentations, and ad hoc deliverables to support client engagement
• Create bespoke upsell and cross-sell strategies based on client performance and business objectives to grow revenue and retain business amongst regional accounts
• Ensure campaigns launch successfully, pacing and delivery goals are met, and client expectations are consistently exceeded
• Build trust and deep relationships with Sales, Ad Operations, Product, Analytics, and Marketing teams to guide cross-functional projects on behalf of Client Success and influence solutions roadmap
• Support clients transitioning between self-service and managed service models by facilitating value conversations and seamless onboarding
• Educate clients on new platform capabilities, media products, targeting solutions, measurement offerings, and industry best practices to drive adoption and campaign success
• Analyze campaign performance for large clients and provide strategic recommendations focused on optimization, efficiency, and achieving client KPIs
• Identify opportunities to improve Client Success team workflows and operational efficiency by creating, refining, and scaling internal processes
• Maintain strong knowledge of the programmatic advertising ecosystem, including DSPs, data integrations, targeting methodologies, measurement solutions, and campaign performance metrics.

Benefits

• Base salary of $80,000 - $90,000 plus commission with on target annual earnings of $114,000 - 128,000
• 100% company-paid health, dental, and vision coverage for you and your dependents
• Company-paid life insurance, short-term, and long-term disability
• Unlimited paid time off - we trust your discretion
• Opportunities for profit sharing, bonuses, and ownership
• 401k plan
• Cell phone reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager