Sr Manager, Business Intelligence and Analytics

Delaware North • Detroit, MI

3h

About The Position

Delaware North Sportservice is hiring a Sr. Manager, Business Intelligence and Analytics to provide leadership within Delaware North’s Business Insights and Analytics team. The role develops business intelligence solutions, helps shape and execute BI and analytics strategy, and develops analysts. It owns Sportservice subsidiary-wide dashboarding and executive reporting, drives BI product development through adoption, and partners with Advanced Analytics, Project Management, data engineering, and data governance teams. The position also uses generative AI to optimize business processes and support adoption, and develops revenue-generating projects and analytical approaches for long-term planning at business locations. The role requires up to 20% travel and legal authorization to work in the United States without sponsorship. Starting pay is $81,900 per year.

Requirements

• Bachelor’s degree in business, mathematics, engineering, or another discipline.
• At least 5 years of experience in business analytics, business intelligence, or a similar function in a high-volume, fast-paced environment.
• At least 2 years of experience managing direct reports.
• Proficiency with analytics and predictive tools such as Advanced Excel, R, or similar tools.
• Proficiency with a data warehousing tool such as SQL.
• Experience with AI tools.
• Proven experience creating business intelligence products such as dashboards and driving adoption with non-technical stakeholders.
• Broad business experience in the industry, including business intelligence and marketing technology and revenue experience.
• Experience setting sales strategic direction and annual and long-term plans to achieve business results.
• Ability to travel up to 20% of the time.
• Must be legally authorized to work in the United States without sponsorship.

Nice To Haves

• Experience in hospitality or sports industries.
• Proficiency with Tableau; Tableau is preferred.
• Prior experience with point-of-sale systems.

Responsibilities

• Own subsidiary-wide dashboarding efforts for Sportservice.
• Support the Department Head in developing and executing short-term and long-term BI and analytics strategy.
• Manage, train, coach, and develop a team of analysts, including instruction in relevant tools, techniques, and methods.
• Serve as the business intelligence subject matter expert and drive the lifecycle of product creation through adoption.
• Partner with the Advanced Analytics and Project Management managers to complete key BI and analytics initiatives.
• Use generative AI tools to optimize BI&A and other business processes and drive AI adoption across the business.
• Prepare, own, and execute executive reporting.
• Liaise with data engineering and data governance teams to evaluate data quality, identify gaps, and develop remediation solutions.
• Strategize and execute revenue-generating projects and new ways to analyze the business in support of long-term strategic planning at business locations.
• Perform other duties as assigned by the Head, Business Insights and Analytics.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with up to 4% company match.
• Annual performance bonus based on level and individual, company, and location performance.
• Paid vacation days and holidays.
• Paid parental bonding leave.
• Tuition and/or professional certification reimbursement.
• Friends-and-family discounts at many hotels and resorts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior