Sr. Manager Aetna Account Management

CVS Health•Boston, MA

18h•$82,940 - $182,549

About The Position

The Senior Manager Account Management role is part of the Aetna Technology Strategy & Operations team within the Office of the Aetna Chief Digital and Technology Officer. The team supports technology strategy, customer success, management processes, talent operations, communications, colleague engagement, insights and visualization, and financial performance. The role helps build and maintain Aetna’s business across national accounts, middle markets, small group markets, and specialized verticals. It articulates the member and client journey across Aetna Technology’s portfolio, including member-facing digital experiences, provider- and plan sponsor-facing tools, and the underlying technology capabilities supporting the enterprise. The position is aligned specifically to new business sales for large National Accounts and specialized client events, and is responsible for assigned regions and/or specialized segments. The role focuses on relationship building, championing the voice of the customer, leading solution demonstrations and technology strategy updates, and supporting adoption and satisfaction goals across Aetna Technology solutions. It develops customer-friendly narratives and materials, represents Aetna Technology in customer meetings and events, partners across functions to translate technical capabilities into benefit-driven stories, and supports sales and account management teams with materials, collateral, and training.

Requirements

At least 7 years of experience with National–Mid-size Accounts and/or Client Management.
At least 7 years of experience in execution and delivery, including planning, delivering, and supporting.
At least 7 years of presentation experience, both digital and in person, with comfort speaking to large groups.
Experience leading product demonstrations and presenting at ongoing strategy, sales, and finalist meetings, particularly in person and before large groups.
At least 7 years of experience creating presentations, demonstrations, and solution overviews to support consistent communication.
Ability to work across or within any time zone, including the West Coast, as needed.
Willingness to travel throughout the continental United States up to 30% to support in-person customer meetings and events.
Bachelor’s degree or equivalent professional experience.

Nice To Haves

Healthcare industry work history and a continuing interest in strengthening the healthcare industry.
Demonstrated relationship management skills and the ability to quickly build and maintain credible relationships at varying organizational levels.
Familiarity with technology and product lifecycles across a broad portfolio, including digital, platform, and infrastructure.
Open, honest, clear, and concise communication skills with diverse constituents at all organizational levels, verbally and in writing.
Team leadership skills and the ability to develop internal partnerships that foster effective working relationships.
Ability to influence others and provide useful guidance on complex strategy decisions.
Ability to work effectively on collaborative teams while independently managing plan sponsor relationships.
Strong negotiation, organizational, management, analytical, and people skills.
Structured and logical thinking, with the ability to identify problems and develop strategic insight for product and technology teams.
Previous experience in SAFe/Agile product development.

Responsibilities

Develop messaging and narratives that communicate the Aetna Technology vision, strategy, and value proposition.
Represent Aetna Technology in finalist meetings, ongoing customer strategy meetings, and specialized client events.
Update internal and external constituents on Aetna Technology capabilities to create business opportunities and improve understanding of the end-to-end member, provider, and client journey.
Create customer-friendly presentations, demonstrations, and solution overviews to support consistent communication by internal teams, sales teams, and executive teams.
Partner with product, engineering, and customer-facing teams to translate technical capabilities into intuitive, benefit-driven stories.
Showcase customer impact using data, success stories, and real-world examples.
Ensure narrative alignment across DDAT to reinforce trust, clarity, and a unified technology brand experience.
Build collaborative partnerships with leaders across sales, account management, commercial product, sales support, CVS Caremark, marketing, and other internal partners to align with business, customer, and Aetna Technology objectives.
Engage senior-level contacts within customer and consultant organizations, tailoring messaging to senior executives.
Share relevant industry and competitive data and customer feedback within Aetna Technology to inform new product and platform initiatives.
Ensure sales and account management teams have the internal materials, external collateral, and training needed to promote Aetna Technology solutions.