Sr. Leave Specialist
About The Position
The Senior Leave Specialist provides advanced case management and subject matter expertise in administering leave of absence programs and related employee pay and benefits. The position is responsible for researching and resolving complex leave-related pay issues, including discrepancies, adjustments, and overpayments, in partnership with Payroll and other internal stakeholders. It serves as a senior escalation resource, guiding complex cases and helping ensure consistent application of leave policies, pay practices, and administrative procedures. The role requires in-depth knowledge of leave and disability programs—including short-term and long-term disability, FMLA, military leave, parental and adoption leave, and other paid and unpaid leaves—and an understanding of how leave status and benefit payments interact with payroll. The specialist supports timely resolution of leave-related pay matters, operational reporting and analysis, and complex issues involving internal and external partners. The role requires working from a U.S. Bank location three or more days per week.
Requirements
- Bachelor's degree or equivalent work experience.
- Three or more years of experience in benefits administration.
- Strong math, Excel, and Power BI skills.
- Strong customer service skills and a focus on creating a positive team member and manager experience.
- Advanced knowledge of leave of absence and disability administration.
- Ability to independently research and resolve complex or escalated employee cases.
- Experience handling sensitive or challenging employee situations.
- Experience interpreting leave policies, benefit plan provisions, and administrative procedures.
- Ability to analyze operational data, prepare reports, and identify trends or areas requiring attention.
- Strong problem-solving skills and ability to coordinate across payroll, benefits, human resources, and external service providers.
- Ability to mentor and provide technical guidance to team members.
- Strong written and verbal communication skills.
Nice To Haves
- At least two years of experience using Workday, including payroll processing activities.
- Three or more years of experience in benefits and leave administration.
- Professional leave-management certification or demonstrated progress toward an industry-recognized certification.
Responsibilities
- Provide advanced case management and subject matter expertise in leave of absence programs and related employee pay and benefits.
- Identify, research, and resolve complex leave-related pay issues, including pay discrepancies, adjustments, and overpayments, in partnership with Payroll and internal stakeholders.
- Serve as a senior escalation resource and provide guidance on complex leave cases.
- Help ensure consistent application of leave policies, pay practices, and administrative procedures.
- Support accurate and timely resolution of leave-related pay matters.
- Support operational reporting and analysis and resolve complex issues involving internal and external partners.
- Mentor and provide technical guidance to other team members.
Benefits
- Medical, dental, and vision healthcare.
- Basic term and optional term life insurance.
- Short-term and long-term disability.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks, depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
