Leave Specialist

Crawford & Company•United States,

1d•$16 - $29•Remote

About The Position

The Leave Specialist administers Family and Medical Leave Act (FMLA) policies for multiple clients, manages leave-of-absence (LOA) requests, and supports compliance with applicable laws and regulations. The role guides associates through the LOA process, reviews documentation, and makes recommendations on FMLA requests based on federal regulations. It also supports managers and employees with timely guidance, maintains accurate case records and data, and contributes to training, reporting, and special projects.

Requirements

Associate's degree or equivalent combination of education and experience.
2–5 years of FMLA claim administration or experience in a related field.
Current experience in the integrated disability and absence management industry.
Excellent customer service skills and ability to manage difficult and stressful situations.
Strong written and verbal communication, persuasion, motivation, and facilitation skills to build strong working relationships.
Ability to manage business expectations and resolve concerns by communicating status and issues.
Ability to prioritize effectively and escalate customer issues.
Ability to interpret and analyze multiple facts.
Solid understanding of FMLA and employment.
Must complete continuing education requirements outlined by Crawford Educational Services.

Responsibilities

Assist associates with LOA requests and guide them through the process.
Process LOA paperwork according to established procedures and laws.
Respond accurately and promptly to associates and management about day-to-day issues and activities.
Administer the FMLA policy and review FMLA documentation for accuracy and completeness.
Recommend approval or denial of FMLA requests based on federal regulations.
Conduct FMLA training for department supervisors and employees.
Coordinate correspondence, forms, and other documents through the claim system.
Generate required reports and maintain files.
Assist management with LOA situations and provide guidance within policy and legal guidelines.
Maintain complete records of LOA requests and track and analyze related data.
Participate in developing goals, objectives, and systems.
Maintain compliance with standards and federal and state regulations.
Serve as an internal team reference for certification requirements and processing.
Contact providers for clarification.
Input and analyze data.
Support management with special projects as necessary.
Uphold the Crawford Code of Conduct.