Sr Learning Management Specialist - Hybrid

Selective Insurance Company of America•Charlotte, NC

9d•Hybrid

About The Position

Selective Insurance is seeking a Sr. Learning Management Specialist for this hybrid role located within the Selective footprint. This role plans, organizes, and develops training curricula, materials, and programs to meet specific training needs. Conducts /facilitates training programs. Works with management and SME to ensure course materials are current and relevant to training needs. Analyzes learning needs, plans and coordinates skill assessments and training. Tracks and analyzes training programs using satisfaction levels, proficiency testing, and job performance. Provides instruction and guidance to trainers. May include the design of computer-based training programs. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Requirements

Functional knowledge of Microsoft Products (Word, Excel, PowerPoint, Publisher, Sharepoint).
Must be able to communicate complex subject matter in clear and simple terms including: products & services, policy language by LOB, processes and procedures, technical skills, company position and industry trends, endorsements/exclusions, and state and/or regional differences.
Must have valid state-issued driver’s license in good standing.
Must have the ability to travel.
Must have either:Functional knowledge of authoring tools (Captivate, Lectora, Presenter) and LMS Applications (Coursemill preferred) or Functional knowledge of instructional design fundamentals or Functional knowledge of P/C underwriting or claims

Nice To Haves

College degree preferred
2+ years Automation experience
3-5 years insurance or financial services industry (underwriting or claims) or 3+ years teaching or training

Responsibilities

Works with clients and SMEs to conduct needs analysis, develop department standards for learning objectives, content outline, presentation & training method, appropriate job aides and technology integration. Identifies automation solutions including moving training to eLearning for archival purposes. Act as resource to staff for problems solving, task execution and project execution.
Designs and develops training programs, materials and curriculum using appropriate instructional design methodologies, Includes eLearning design and development through various course authoring technologies, such as Lectora, Captivate, Presenter. Creates leaders guides, performance support tools, etc. Delivers training programs when qualified using appropriate instructor led techniques to manage classroom and deliver clear communications. May assist with program facilitation.
Work with client to establish meaningful measurement criteria. Monitor progress toward goals, communicate outcomes and recommend incremental enhancements as needed. Understand measurement criteria and assessment of survey results.
Works with stakeholders to identify project team, along with roles & responsibilities. Manage project time, cost, scope and quality. Build collaborative relationships and facilitate and document development by project team. Develop and implement effective internal marketing and communication plans. Provide input to managers regarding performance of project team members or presenters. Manages execution to ensure efficient achievement of business goals.
Determine process improvement initiatives primarily through the analysis of existing operational objectives and develop plans to identify skill gaps and meet those needs through training. Identify issues or concerns within learning objectives or in ongoing training, and take appropriate actions to reduce learning constraints and improve desired behaviors, outcomes and training results.
Attends seminars, conferences, and participates in educational organizations to develop best in class educational processes. Keeps abreast of latest instructional design techniques. Learns new technologies as needed.
Develop contracts, review with client and negotiate fees/services. Understands and works within company guidelines for contract management.
Responsible for automobile travel for training purposes. Car travel represents approximately 20% of employee’s time.
Act as a project manager or member on team projects.
Acts as a mentor and provides subject matter guidance to other team members. Assists training leader with organizational training strategy and other managerial duties. Operates as the key technical liaison for department as needed.