Sr. Lead Software Engineer - Performance and Resiliency Engineering

JPMorgan Chase & Co.•Tampa, FL

About The Position

Merchant Services is hiring an SVP/ED Performance & Resiliency Engineer to improve the performance and stability of critical, high-volume platforms. The role focuses on latency reduction, throughput/TPS improvements, capacity planning, and peak-event readiness, while also strengthening resiliency and release safety. You will partner closely with application development teams and infrastructure/platform engineering to identify bottlenecks across the stack (application/runtime, database, network, compute, and platform), implement durable fixes, and raise engineering standards through technical leadership, mentorship, and strong cross-team collaboration.

Requirements

Senior experience in performance engineering for distributed systems and/or SRE-style reliability engineering in production.
Strong cloud/container background (AWS + Kubernetes/EKS; ECS exposure beneficial).
Experience with modern observability tooling (e.g., Datadog, Dynatrace, Grafana, OpenTelemetry, CloudWatch or equivalent).
Demonstrated ability to lead through influence, mentor engineers, and work effectively across teams.

Nice To Haves

KEDA and/or Karpenter: large plus.
Akamai: strongly preferred.

Responsibilities

Lead performance engineering efforts: load/stress/soak testing, capacity modeling, performance tuning, and regression prevention (KPIs, guardrails, and acceptance criteria).
Improve production readiness: observability (metrics/logs/traces/APM), actionable alerting, incident triage, and root-cause analysis leading to durable remediation.
Strengthen resiliency patterns: timeouts/retries, circuit breakers, backpressure/rate limiting, graceful degradation, and failover readiness.
Drive safer releases via canary/progressive delivery and automated rollback patterns.
Optimize containerized workloads across EKS (primary) and ECS/other compute where applicable; drive autoscaling strategy and right-sizing.