Sr Manager of Software Engineering - Resiliency Engineering

JPMorgan Chase & Co. • Tampa, FL

4d

About The Position

As a Senior Manager of Software Engineering within JPMorganChase’s Commercial and Investment Bank, Payments and Global Banking Technology organization, you will lead engineering that ensures merchants’ payment journeys continue to work through regional, dependency, or release failures. You will define resiliency standards in testable engineering terms, map real dependencies between applications, design tests that prove end-to-end merchant journeys remain available, and establish shared patterns for teams to adopt.

The role spans multi-region engineering across Merchant Services applications, including releases, automated failover and failback, and independent traffic switching. You will assess technical plans and evidence with engineering leaders and architects, design resiliency tests and drills, guide learning from failures, and communicate what is proven, at risk, and why to senior technology leaders. You will work with architects and platform engineering to establish reusable resiliency practices across failover, release safety, pipelines, synthetic journeys, and edge telemetry.

Requirements

• Hands-on experience designing or running large-scale multi-region systems on AWS in active-active and active-passive configurations, including messaging (Kafka or Amazon MSK), traffic routing (Amazon Route 53), containers (Amazon EKS or ECS), and databases.
• Strong understanding of microservices architecture, including design-time and runtime coupling, and the effect of service boundaries and dependencies on resiliency across complex platforms.
• Release engineering experience with canary and blue/green deployments, feature-flag control, and automated rollback.
• Observability and site reliability engineering experience, including SLOs, synthetic monitoring, edge and real-user telemetry, and incident analysis.
• Experience leading resiliency testing such as game days, chaos engineering, or disaster recovery exercises, and the judgment to distinguish valid proof from flawed tests.
• Ability to influence senior engineering leaders and architects through technical argument without direct authority.
• A track record of driving an engineering standard across many teams until adoption.

Nice To Haves

• Experience in payments or another regulated industry.
• Hands-on experience with resiliency patterns such as dependency isolation and graceful degradation; retries, timeouts, and circuit breakers; data replication, idempotency, and reconciliation; and capacity headroom and load shedding during recovery.
• Experience leading root-cause analysis for complex incidents spanning several teams.

Responsibilities

• Define testable engineering criteria for resiliency standards, including region failover, rollback coverage, and canary measurements.
• Drive multi-region engineering across Merchant Services applications, including deployment and releases, automated failover and failback, and independent traffic switching.
• Map dependencies across applications and merchant journeys, including event producer and consumer chains and shared services, and turn them into a technically sound delivery sequence.
• Review failover runbooks, dependency maps, release designs, and observability plans with engineering leaders and architects; assess dates, blockers, and exception requests.
• Design region failover tests, game days, rollback drills, and synthetic journey tests, and determine whether results prove resiliency across the whole merchant journey.
• Establish reusable resiliency patterns with architects and platform engineering for failover, traffic switching, release safety, pipeline guardrails, synthetic journeys, and edge telemetry.
• Lead technical learning from resiliency failures in testing and production, ensuring root causes are conclusive and fixes address systemic patterns through release management and problem management processes.
• Provide senior technology leaders with a clear engineering view of what is proven, what is at risk, why, and the available options.

Benefits

• Competitive total rewards package, including base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed