Sr. Key Account Manager
About The Position
The Senior eCommerce Key Account Manager leads the strategy and growth of the LEGO Group’s eCommerce business with Target and serves as a key member of the B2B eCommerce Leadership Team. The role owns the customer relationship, drives sales and profitability, and brings together marketing, operations, inventory planning, finance, content, and product teams to deliver a shared eCommerce strategy. The position is part of the Americas Market Group team, which works collaboratively to build a high-performing Target partnership focused on sustainable growth, profitability, and an exceptional consumer experience. The role involves regular collaboration and development, with opportunities to deepen expertise in customer planning, inventory management, commercial leadership, analytics, and strategic decision-making. Success involves accelerating eCommerce growth while balancing sales, profitability, and operational goals. Over the first 12 to 18 months, priorities include joint business planning alignment, line reviews, senior customer meetings, and execution of critical holiday trading periods. The role works closely with the Key Account Director, the broader Key Account team, Target stakeholders, and cross-functional partners.
Requirements
- Developed joint business plans with national retail customers and translated them into sales, profitability, inventory, and eCommerce growth strategies.
- Used customer sales data, forecasting tools, and advanced Microsoft Excel analysis to identify opportunities and influence customer decisions.
- Led commercial negotiations involving assortment planning, promotions, inventory management, or investment decisions with large retail partners.
- Managed customer partnerships by aligning marketing, operations, finance, inventory planning, and product teams around joint business plans and commercial priorities.
- Delivered eCommerce growth through site merchandising, promotional planning, retail media activation, or digital shelf initiatives.
- Presented insights-based recommendations to senior customer stakeholders and internal leadership teams to support commercial decision-making.
Nice To Haves
- Executed digital marketing, retail media, or eCommerce merchandising activities that supported customer growth objectives.
- Used customer sales, inventory, or category performance data to identify commercial opportunities and inform account recommendations.
- Led cross-functional projects involving operations, inventory planning, marketing, finance, or product teams.
- Implemented new planning processes, forecasting routines, or account management frameworks that improved commercial execution.
Responsibilities
- Lead the strategy and growth agenda for the Target eCommerce business.
- Strengthen the customer partnership while delivering sales and profitability objectives.
- Drive joint business planning, customer planning cycles, and long-term account strategy.
- Lead promotional planning, site merchandising, media integration, and pre-order strategies.
- Translate data into actions that improve commercial performance and shopper experiences.
- Align cross-functional teams around shared priorities and execution plans.
- Own the customer relationship and connect marketing, operations, inventory planning, finance, content, and product teams.
- Support joint business planning alignment, line reviews, senior customer meetings, and holiday trading execution.
Benefits
- Enhanced paid family care leave options.
- Life and disability insurance.
- Access to the Headspace App and wellbeing initiatives and programs.
- Colleague discount from day one.
- Bonus scheme when goals are reached and if eligible.
- Hybrid work model with the option to work from home up to two days per week.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
