Sr IT Vendor Manager

Ingram Micro•Irvine, CA

5d•$116,000 - $197,200

About The Position

The Sr. IT Vendor Manager is a key member of the Vendor Management Office (VMO) responsible for driving value, performance, and accountability across strategic technology vendors. The role establishes vendor strategy and governance, oversees contracts and commercials, manages vendor performance, escalations, risks & compliance and enables strong cross-functional collaboration. This role also leads outsourcing lifecycle activities including opportunity identification, solution offerings, business case development, transitions, training programs, adoption strategies, and financial reporting for technology portfolios. The ideal candidate thrives in a fast-paced environment, handles high pressure, and manages heavy workloads.

Requirements

Bachelor’s degree in information technology, Business, Supply Chain, or a related field.
7+ years of experience in IT vendor management, vendor risk profiling, vendor governance, vendor performance monitoring and escalation management.
Strong understanding of Technology Platform and IT vendor management principles, procedures and best practices.
Proven ability to manage multiple Vendors, Transition, Delivery and Governance simultaneously.
Experienced in Managed Services Delivery Management, Financial Management and Contract Management.

Nice To Haves

Vendor Management Certifications preferred such as PMP, ITIL, OCM, CIVM, CVMP, or relevant certification.

Responsibilities

Build and maintain strong, productive relationships with strategic vendors, ensure communication, align goals and objectives and ongoing optimization
Establish vendor governance model, monitor and evaluate vendor performance and manage escalations, risks, security and compliance.
Drive forums to foster collaborations with Technology, Sourcing, Legal, Security, TPRM, HR, Finance and VMO teams.
Manage and monitor SLAs, KPIs and assets, evaluate scorecards, customer satisfaction surveys, oversee RAID logs, and manage dispute resolution.
Executes MBRs, QBRs.
Works closely with Technology Partners to execute BCP/DR and Contingency plans.
Manage and monitor Assets Lifecycle and cost across Hardware, Software, Services, Data Centers and Cloud
Closely works with Strategic Partner Executive to conduct due diligence, capture spending & requirements, performs gap analysis, aligns vendor capabilities with future state vision and recommend solutions.
Author RFPs and SOWs such as Managed Services, Managed Capacity, Staff Augmentation
Partners with strategic Sourcing, Legal, GRC and Data Privacy to support negotiations, renewals, and amendments, MSAs, Cyber-security Agreements and Data Privacy Agreements.
Oversights Delivery and Governance post contract execution
Executes Outsourcing activities including vendor evaluation process, business case development, data-driven decision-making justifications and presentations
Develops Transition Management and Training Programs materials, tools and frameworks.
Develop, manage and communicate transition plans, training plans, project plans, WBS/schedules
Effectively lead the execution of transition, teams and training activities.
Develop change strategies, communication programs to drive adoption and usability.
Measures adoptions, engagement and performance outcomes post implementation.
Develop mitigation strategies AND proactively address challenges.
Identifies process improvement and optimization opportunities in transition.
Implement best practices and lessons learned to enhance efficiency and effectiveness of future transitions/projects.
Oversights Delivery and Governance.
Manage and monitor Assets Lifecycle and repository of Hardware, Software, Services, Data Centers and Cloud
Creates and maintains reporting and financial dashboard.
Leads forecasting, budgeting, and accrual management for Technology Portfolios.
Builds, Own and Monitor Spend dashboard providing full coverage, insights and guidance into Total Cost of Ownership (TCO); Capex and Opex.
Manage annual and multi-year financial planning.
Partner with Finance and Accounting to ensure timely reconciliation of spend and alignment with financial reporting.
Lead financial modeling and scenario analysis to support Strategic Sourcing and data-driven investment decisions
Support development of a high‑performing vendor management function.
Oversee offshore vendor management activities, including communications, SLA tracking, deliverables, data collection, and documentation.
Maintain structured operating cadences (daily/weekly/monthly/quarterly).
Standardize governance, segmentation, risk scoring, financial tracking, and spend analytics.
Deliver training programs to upskill internal and vendor teams.