Principal IT Vendor Manager

Blue Cross and Blue Shield of North Carolina

4d • $107,901 - $172,642 • Hybrid

About The Position

Blue Cross NC is seeking a Principal IT Vendor Manager to manage strong, ongoing relationships between assigned IT vendors and internal stakeholders. This role ensures vendors meet contractual obligations and service level agreements while serving as the primary point of contact for vendor-related matters. The Principal IT Vendor Manager will influence outcomes across all levels of the organization, including executive leadership, and serve as a strategic partner for complex vendor engagements. This individual will help resolve issues, anticipate risks, co-develop mitigation plans, and apply strong program and technical knowledge to support successful vendor performance.

Requirements

• Bachelor's degree or advanced degree (where required)
• 8+ years of experience in related field.
• In lieu of degree, 10+ years of experience in related field.

Nice To Haves

• Experience working in IT and IT governance
• Experience managing Technology vendors, including services, hardware, and software
• Expertise in developing collaborative stakeholder relationships

Responsibilities

• Manage the overall vendor relationship and governance for complex or high profile/critical IT suppliers within a dedicated portfolio. Serves as an escalation point for vendor-related issues.
• Establish and monitor vendor oversight plans, in alignment with contractual obligations and other defined criteria, to realize value and minimize vendor related risk to prevent operational and organizational disruption.
• Facilitate formal business reviews, in accordance with vendor guidelines, with assigned vendors to discuss customer feedback, compliance, performance, service level agreements, other contractual expectations, relationship health and corrective action plans (when necessary).
• Establish and maintain influential relationships with Executive Sponsors, Business/Service Owners, Vendor Service Delivery Manager for assigned vendors for ongoing management and oversight of the dedicated vendor portfolio.
• Responsible for ensuring ongoing vendor adherence to standard procedures and contracted deliverables and obligations; including change management, business continuity, liabilities, financial health, data access, and security.
• Partner with business leads to evaluate and assess current vendors relative to expectations, changing capabilities, competitiveness and organizational goals and communicate with vendor to improve or enhance capabilities.
• Collaborate with Category Management, Strategic Sourcing, and business units to influence RFPs, vendor contract negotiations, SLAs, results and, compliance to align business strategy.

Benefits

• Medical, dental, and vision coverage along with numerous health and wellness programs.
• Parental leave and support plus adoption and surrogacy assistance.
• Career development programs and tuition reimbursement for continued education.
• 401k match including an annual company contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal