Manager, IT Vendor Management

Blue Cross and Blue Shield of North Carolina • Remote Flex - North Carolina, IN

1d • $118,691 - $189,906 • Hybrid

About The Position

Blue Cross NC is seeking a Manager, IT Vendor Management, to lead vendor management and governance for outsourced relationships, helping minimize risk and ensure contract compliance. This role serves as the primary management contact and liaison between IT business owners, vendor service delivery, vendors, and internal teams. The Manager provides guidance on vendor performance to contracting and sourcing teams, oversees vendor managers responsible for monitoring service delivery and contracted service levels, and ensures outsourced partnerships deliver maximum value while meeting contractual SLAs.

Requirements

• Bachelor's degree or advanced degree (where required)
• 8+ years of experience in related field.
• In lieu of degree, 10+ years of experience in related field.

Nice To Haves

• Experience working in technology and IT delivery
• Experience managing technology vendors, including services, software, and hardware
• Experience leading and developing teams of vendor management professionals

Responsibilities

• Lead staff responsible for managing contractual performance and compliance for complex or high profile/critical vendor(s) to ensure compliance and risk mitigation.
• Partner with IT leads and vendor service delivery to understand evolving service needs and expectations, define business requirements, and work with the vendor to improve capabilities.
• Ensure vendor management team is monitoring ongoing service level metric/performance to ensure contractual obligations and/or other performance agreements are met and providing corrective action management when required.
• Coordinate analysis of information to determine if there are gaps in performance and how to best address through process improvements, training and/or other interventions.
• Oversee internal process for handling high severity and stagnant issues/events; escalate and partner with internal business partners for remediation as needed.
• Ensure adherence to standard procedures for vendor governance, including data access and security.
• Ensure review of vendor work for quality issues, design and administer customer surveys and other feedback processes, and lead formal vendor service reviews and/or audits as needed.
• Provide inputs to vendor contract negotiations to ensure vendor contracts align to business strategy.
• Collaborate with internal business partners on vendor strategy discussions, providing data, knowledge, and feedback on vendor operations from the business perspective.
• Provide ongoing oversight of work processes for the team as well as performance management, coaching, training, and development.

Benefits

• Medical, dental, and vision coverage along with numerous health and wellness programs.
• Parental leave and support plus adoption and surrogacy assistance.
• Career development programs and tuition reimbursement for continued education.
• 401k match including an annual company contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager