Sr. Vendor Relationship Manager

CIBC•Toronto, ON

5d•Hybrid

About The Position

As part of the team supporting CIBC's Credit Card Products division, you'll play a key role in ensuring the smooth delivery of credit card products, statements, and letters for our clients. As a Senior Relationship Manager, you'll serve as the primary point of contact for key vendors and partners supporting card manufacturing, personalization, fulfillment, and related operational services. You'll lead the coordination of day-to-day credit card operations, oversee vendor performance, and help resolve production incidents and service issues with a focus on minimizing client impact. You'll also lead a team of direct reports, support business continuity planning, and strengthen operational resilience across a complex inventory and supplier environment. Through strong partnership and continuous improvement, you'll help enhance processes, governance, and service delivery across the function. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

Requirements

Experienced operations and vendor management leader.
Demonstrated experience in credit card operations, vendor management, and/or operational support functions, with the ability to manage complex processes and partner effectively across teams.
Proven leadership skills and can inspire, coach, and motivate a team to achieve strong results while building an engaged and inclusive team environment.
Analytical and detail-oriented, using sound judgment to assess issues, provide recommendations, and support decision-making in a fast-paced environment with multiple priorities and tight deadlines.
Degree or diploma in Business, Information Systems, or a related field.
Exceptional interpersonal, presentation, verbal, and written communication skills, and can convey complex information clearly to stakeholders at all levels, including senior leadership.
Strong influencing skills to build alignment and move ideas forward.
Bring your real self to work, and live our values - trust, teamwork, and accountability.

Responsibilities

Lead people and performance - Coach, develop, and support a high-performing team by setting clear expectations, fostering accountability, and creating an inclusive, performance-driven culture aligned with CIBC's mission, vision, and values.
Manage vendor relationships - Act as the primary contact for key vendors and partners, monitor service level agreement performance, support contract governance, and identify opportunities to improve service and cost efficiency across the Credit Card Products division.
Resolve production incidents - Oversee the end-to-end management of production incidents and service issues, including escalation, stakeholder communication, reporting, and vendor remediation planning to reduce disruption and support strong client outcomes.
Strengthen business continuity - Manage inventory governance and recovery stock across a large portfolio of collateral and stock items, helping ensure operational readiness and supporting a zero-stock-out environment.
Build strong partnerships - Collaborate closely with business partners, suppliers, internal risk teams, and cross-functional stakeholders to advance priorities, manage dependencies, and support successful delivery.
Drive continuous improvement - Identify opportunities to improve and automate processes, strengthen supplier governance, and evolve operational capabilities to support a more effective and resilient function.

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development