Sr. Relationship Manager
About The Position
The Sr. Relationship Manager is an individual contributor role within Customer Success, working in close partnership with the Enterprise Sales organization. This role focuses on managing existing named Enterprise accounts across the Mid-West region, driving retention, and supporting long-term customer growth. This role requires the ability to lead executive conversations, conduct business reviews, manage renewals, and drive value realization, while collaborating cross functionally across the organization. This individual must demonstrate proven success in Account Management with a strong understanding of SaaS retention strategy. The role requires actively managing Enterprise customers throughout the lifecycle of their Alteryx deployment, driving retention through proactive outreach, quarterly business reviews aligned to customer success plans, accurate forecasting, and strategic renewal execution.
Requirements
- Minimum of 3 years of experience in Inside or Field Sales, Account Management, or Customer Success
- 2 or more years of SaaS industry experience
- Proven expertise in SaaS retention strategy and value driven sales methodology
- Strong understanding of business case development and ROI articulation
- Demonstrated strategic thinking and problem-solving skills with the ability to independently drive resolution
- Ability to manage multiple priorities in a fast paced and evolving environment
- Exceptional communication skills with experience engaging business users, technical stakeholders, management, and executive leadership
- Strong negotiation skills with the ability to navigate objections and drive mutually beneficial outcomes
Nice To Haves
- Bachelor’s degree or equivalent experience preferred
Responsibilities
- Manage large Enterprise accounts from onboarding through the full customer lifecycle
- Lead Quarterly Business Reviews to align business objectives, enablement plans, and measurable value realization
- Develop a deep understanding of customers’ business priorities and align Alteryx solutions to support their goals
- Articulate business value and ROI to executive stakeholders, including C- suite leadership
- Build and expand executive level relationships across customer organizations to strengthen long term strategic partnerships
- Own and drive renewal opportunities, including value justification discussions, navigating procurement processes, and negotiating high value contracts to ensure timely renewals
- Accurately forecast projected revenue attainment to sales leadership on a weekly basis
- Demonstrate strong product and use case knowledge across the Alteryx platform to provide strategic recommendations
- Drive product adoption and increased usage through education, new feature introduction, use case development, and account reviews
- Collaborate and partner effectively with GTM, Channel and Alliance Partners, Customer Success, Fulfillment, and Support to ensure seamless customer experience, operational alignment, coordinated account growth strategies, and long-term growth
- Contribute thought leadership and best practices to the broader Customer Success and GTM organization
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid parental leave, caregiver leave, and flexible time off
- Mental health support and wellness reimbursement
- Career development and education assistance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
