IT Support Partner

TEKsystems•Lexington, KY

3d•Onsite

About The Position

The Sr. IT Support Technician provides advanced technical support and operational leadership for a large, fast‑paced environment. This role serves as the primary daytime technical resource, supporting end‑user computing, infrastructure initiatives, system deployments, and overall IT operational readiness. The position requires strong technical expertise, excellent communication skills, and the ability to collaborate with cross‑functional teams across the organization. The Sr. IT Support Partner handles escalated troubleshooting, leads frontline support efforts, and manages technical processes such as device imaging, software updates, license administration, and asset tracking. In addition to daily support duties, this role contributes to technical project work, including technology readiness for new construction, infrastructure coordination, and equipment lifecycle planning. A formal degree is not required; equivalent experience or military technical experience is highly valued.

Requirements

Strong technical acumen with the ability to resolve complex issues.
Experience with device imaging, provisioning, and deployment workflows.
Ability to analyze logs and diagnose issues across multiple applications.
Knowledge of access administration and user support processes.
Strong communication skills and the ability to work with users at all levels.
Ability to collaborate with cross‑functional teams and support project‑based work.
High attention to detail and strong documentation habits.
Ability to mentor and guide other support staff.

Nice To Haves

Experience supporting infrastructure or technology readiness projects.
Familiarity with ITIL‑aligned processes and service management practices.
Experience with asset management and lifecycle planning.
Experience in enterprise support environments.
Military technical experience or equivalent hands‑on IT experience.

Responsibilities

Provide advanced troubleshooting for escalated hardware, software, and network issues.
Perform device imaging, provisioning, and deployment using enterprise tools.
Manage software installations, updates, patches, and license tracking.
Maintain accurate asset records and support lifecycle management activities.
Assist with technology components of construction, expansion, and infrastructure projects.
Coordinate with network, engineering, and facility teams to ensure technology readiness.
Document all work thoroughly in the ticketing system following ITIL‑aligned processes.
Mentor and support second‑shift or junior IT staff as needed.
Ensure compliance with technology standards, security policies, and operational procedures.
Support daily end‑user computing needs and provide leadership for frontline support operations.