Sr. IT Support Partner
About The Position
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. The Senior IT Support Partner delivers high-impact IT Tier III support for Trane Technologies employees, helping maintain and enhance the technology experience across computers, tablets, mobile devices, printers, handheld scanners, applications, and other end-user tools. This role combines hands-on technical support, asset lifecycle management, incident resolution, and project deployment support with a strong focus on customer satisfaction, continuous improvement, and ServiceNow-driven service delivery. The ideal candidate is a skilled problem solver and trusted partner who can work independently, coach peers, support enterprise initiatives, and help drive efficient, standardized IT operations.
Requirements
- Bachelor's or Associate degree in a related IT technical field required.
- 10+ years of IT experience providing technical customer support including troubleshooting computer hardware and software.
- Experience with Windows 10 or Windows 11, Office Suite, Intune, Active Directory, and Autopilot required.
- Ability to demonstrate outstanding customer service skills required.
- Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologies.
- Ability to demonstrate strong remote troubleshooting support skills.
- Experience using the ServiceNow platform.
Nice To Haves
- Experience with PowerShell and Delinea preferred.
Responsibilities
- Employee client support: computers, tablets, mobile devices, printers, handheld scanners and peripherals
- Maintain client hardware lifecycle and asset management activities
- Provide Level 2 and 3 support
- Provide partnership and support for IT related projects
- Complete minor and major incident management
- Support application and emerging technology deployment support
- Fulfill hardware and software requests
- Provide employee training related to employee used hardware and IT processes
- Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services
- Coaches and trains peer IT Service Operations Specialists
- Key stakeholder in Lean activities
- Participates in enterprise root cause analysis and solutioning
- Engaged in IT Subject Matter Expert activities
- Lead team deployments, data collection or upgrade activities
- Create, maintain, and adhere to standard work.
- Support will be provided as during normal business hours, as well as occasional after-hours support
Benefits
- Health insurance
- Holistic wellness programs
- Fertility coverage
- Adoption/surrogacy assistance
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
- 15 vacation days
- 9 paid holidays
- 3 floating holidays
- Sick leave
- Additional options to support volunteer and parental leave
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
