IT Support Specialist Sr.

First Horizon•Charlotte, NC

1d•Onsite

About The Position

The IT Support Specialist SR plays a vital role in supporting the IT Field Infrastructure and Projects Manager by assisting with onsite technology deployments, hardware relocations, asset inventory, and routine troubleshooting for associates throughout First Horizon Bank. This Tier 1 position is responsible for front-line IT support activities including ticket management, basic documentation, and hands-on assistance during asset management and technology projects. The Support Associate collaborates closely with IT associates and vendors, ensuring timely and professional responses to technological needs.

Requirements

High school diploma or GED required
Proficiency with Microsoft Office Suite (Excel, Outlook, Word)
Hold a valid driver’s license and provide reliable personal transportation when required for site visits or project-related travel.

Nice To Haves

technical certifications or relevant hands-on IT experience preferred
Previous asset or inventory management experience is an advantage.
Prior experience in IT support or customer service is desirable.
Experience with Financial Services and/or Spanish language skills is a plus.
Experience with IT ticketing systems and asset management software is preferred.
Familiarity with desktop, laptop, and network equipment troubleshooting is beneficial.
Microsoft SCCM, or banking-specific applications is an added advantage.

Responsibilities

Assist with field technology deployments, installations, moves, and equipment upgrades as directed by the IT Field Infrastructure and Projects Manager.
Provide support for day-to-day troubleshooting, setup, and resolution of basic hardware and software issues for associates.
Participate in scheduled office moves and technology transitions (e.g., desktop equipment, peripheral devices), performing pre/post-move testing and ensuring successful setup.
Maintain accurate records within asset management systems, logging the status and location of IT equipment.
Ensure compliance with safety, security, and building standards when working on-site.
Support ongoing inventory tracking by updating asset records, tagging devices, and reconciling inventory during audits.
Document troubleshooting steps, standard setups, and solutions in the IT knowledge base to support fellow associates and ensure consistent issue resolution.
Assist with testing new processes or fixes and report results to management for future improvement.
Provide exceptional customer service and clear communication to associates, responding promptly to IT-related requests and inquiries.
Collaborate with team members across IT, Facilities, HR, and Operations to ensure seamless integration of technology solutions.
Support vendor scheduling for hardware delivery, installations, and pickups as instructed.
Monitor the arrival of equipment and update the IT Field Infrastructure and Projects Manager as needed.
Process basic requisitions and track deliveries to ensure timely deployment of IT assets.
Prioritize workload to meet deadlines in a dynamic environment, demonstrating attention to detail and reliability.
Hold a valid driver’s license and provide reliable personal transportation when required for site visits or project-related travel.
Execute additional duties as assigned by the IT Field Infrastructure and Projects Manager.