Sr. IT Specialist - Patching Coordinator

SHI International Corp.•Somerset, NJ

1d•$70,000 - $90,000•Hybrid

About The Position

The Sr. IT Specialist - Patching Coordinator is responsible for end-to-end coordination of Microsoft OS patching across enterprise endpoints and server environments. This role ensures the successful planning, testing, approval, and deployment of Microsoft Patch Tuesday releases and out-of-band updates. The position acts as the central liaison between IT Operations, Infrastructure Engineering, Security (TVM), and Lines of Business (LOB) to align patching activities with business requirements, minimize operational risk, and meet defined SLAs and compliance objectives. This role is critical to maintaining security posture, system stability, and audit readiness across the enterprise. This role is required to report to the Somerset, NJ location on a hybrid basis.

Requirements

Strong knowledge of Microsoft Windows operating system patching processes, methodologies, and associated tools.
Advanced coordination and project scheduling capabilities.
Strong stakeholder management and cross-functional collaboration skills.
Ability to communicate technical information effectively to leadership and business stakeholders.
Strong analytical and problem-solving abilities.
Experience developing detailed patch reporting and performance metrics.
Understanding of ITIL-based service management and change management processes.
Ability to manage risk, prioritize competing activities, and drive execution in complex enterprise environments.
Completed Bachelor’s degree or equivalent work experience
10+ years of experience in IT Infrastructure and/or IT Operations.
Strong knowledge of Microsoft Windows OS patching and related tools.
Ability to manage and control scheduling activities.
Strong stakeholder management and coordination skills.
Ability to provide detailed patch reporting for senior leadership.
Understanding of ITIL and change management processes.
Ability to travel to SHI, Partner, and Customer Events

Nice To Haves

Experience working in large enterprise environments.
Experience with vulnerability management tools.
ITIL Foundation Certification.

Responsibilities

Coordinate the full Microsoft OS patch lifecycle (identification, risk prioritization, testing, deployment).
Maintain patch calendars aligned to Patch Tuesday and zero-day patch cycles.
Ensure adherence to defined SLAs and compliance requirements.
Partner with LOB application owners to define maintenance windows and testing requirements.
Obtain business validation and sign-off prior to deployment.
Communicate patch schedules, risks, and impacts to stakeholders.
Act as the escalation point for business-impact-related patching concerns.
Partner with the LOB for exception process handling.
Coordinate pilot deployments and structure testing activities.
Ensure validation of critical business applications before release.
Document testing outcomes and enforce go/no-go decisions.
Manage patch-related change requests within ITSM platforms (ServiceNow).
Coordinate phased patch deployment (Pilot, Pre-Production, Production).
Ensure rollback and contingency planning is defined.
Track patch compliance across endpoints and servers.
Develop KPI dashboards and executive reporting.
Support audit and regulatory requirements.
Lead root cause analysis for patch failures.
Drive remediation and continuous improvement initiatives.
Partner with security teams for vulnerability remediation.
Coordinate across IT Operations, Engineering, Security, and GCC teams.
Support critical patching events, including after-hours deployments.
Ensure alignment across all stakeholders for patch cycles.