Infrastructure Patching Specialist, ServiceNow

TEKsystems • Greensboro, NC

7d • $35 - $38 • Hybrid

About The Position

The ServiceNow Patching Specialist will be responsible for managing tasks to reduce the complexity of patching in the AmAPAC region. This role involves working with Microsoft Windows monthly releases, BU IT promised patching selections for customers, and automation tools such as SCCM, Ansible, and Jenkins. The primary goal is to establish ServiceNow as the single source of truth for patching, moving away from spreadsheets and complexity, and driving Standard Operating Procedures (SOPs) for 'keeping the lights on'. The role also focuses on continuous improvement, best practice processes, a CMDB-driven change model, and alignment with global functions to drive a single shared repository for patches. Ownership of automation and third-party provider processes is also a key aspect, with opportunities to drive automation and standards.

Requirements

• Patching
• Active directory
• Change management
• Servicenow
• SCCM
• Expert Level experience

Responsibilities

• Manage tasks to reduce patching complexity in AmAPAC.
• Handle Microsoft Windows monthly release patching selections for customers.
• Utilize automation tools like SCCM, Ansible, and Jenkins.
• Establish ServiceNow as the single source of truth for patching.
• Drive SOPs for 'keeping the lights on' and move away from spreadsheets.
• Implement continuous improvement and best practice processes.
• Utilize a CMDB-driven change model.
• Align with global functions to drive a single shared repository for patches.
• Own automation and third-party provider processes.
• Identify opportunities to drive automation and standards.

Benefits

• Medical
• dental
• vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Life Insurance
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed